If you’re experiencing slow speeds or unreliable connectivity, the Health Check tool in the Webafrica mobile app can help identify possible issues with your WiFi setup.
1. Go to the Scan Section
- Tap Scan at the bottom of the app.
- Select “Start Your Scan” under Run A Health Check.
2. Before You Start
You’ll be asked to:
- Enable your location – This helps the app detect your WiFi accurately.
- Connect to your WiFi network – Make sure you’re connected to the correct WiFi before scanning.
3. Grant Location Permission
The app requires precise location access to analyse your WiFi network:
- Tap Continue.
- You’ll be prompted to allow location access. Tap Go to Settings.
- Under app permissions, set Location to Allow only while using the app.
4. Get Close to Your Router
- Move near your WiFi router for best results.
- Tap Continue when ready.
5. Wait While the Scan Runs
- The scan may take up to 2 minutes.
- Keep the screen open during the scan.
6. View Your Results
Once done, you’ll see:
- Download and upload speed results
- Network health rating
- A message confirming if any alerts were found
7. What If No Issues Are Found?
If the scan doesn’t find any problems but you’re still having issues:
- Try rebooting your router.
- Use the Live Chat feature to troubleshoot further.
- Check for network outages in your area using the same Scan tab.