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How to Use Live Chat on the Webafrica Mobile App

Need help fast? You can chat to us directly from the Webafrica Mobile app using our secure live chat option. Here’s how to start a chat session.


1. Open the Live Chat

  • Tap the “Live Chat” tab at the bottom of the app.
  • You’ll see a welcome screen asking for your mobile number.


2. Enter Your Mobile Number

  • Type in your mobile number and tap Submit.
  • We’ll send you a One-Time PIN (OTP) via SMS for security.


3. Enter the OTP

  • Once you receive the SMS, type the 4-digit OTP into the app.
  • Tap Continue to start chatting.


4. Start Your Chat

  • You’ll be connected to Willie, our friendly chatbot.
  • You can type your question, or use one of the menu shortcuts provided.

5. Menu Shortcuts

For quick help, you can type one of these numbers in the chat:

  • 0 – Main Menu
  • 1 – Check internet availability in your area
  • 2 – Troubleshoot your connection
  • 3 – Check for outages
  • 4 – Speak to an agent
  • 5 – Line fault updates
  • 6 – Search Knowledgebase


6. Tips for Better Help

  • Keep your search terms short and clear (e.g. help with WiFi).
  • If you need to speak to a person, type 4 to reach an agent.

Updated on July 3, 2025

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