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What is the Fair Usage Policy on Uncapped accounts?

What the FUP is FUP?

The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network.

As with all acceptable usage policies, if you use more than a certain, pre-determined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access to the network fairly.

Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer three distinct packages which have different thresholds on the same line speed.

Does FUP affect me?

If you are an Openserve customer on either an Uncapped or Uncapped Premium package, then the FUP thresholds will apply to you. 

If you are on an Uncapped Pro package then the FUP will not affect you. 

If we supply you through any of our other Fibre infrastructure providers then you are automatically in the Uncapped Pro category and will not be affected by a FUP threshold.

What is my FUP threshold?

Your FUP threshold is based on your usage within a 30-day rolling window. 

Monthly Thresholds on Openserve:

Fibre Uncapped Thresholds:

Uncapped Package speedUncappedUncapped Premium 
10 Mbps100 GBUnlimited
20 Mbps200 GBUnlimited
40 Mbps250 GBUnlimited
100 Mbps300 GBUnlimited
200 Mbps500GBUnlimited


Uncapped Premium Thresholds:

ConnectionLine SizeFUP Level
Uncapped Premium1 Mbps50 GB
Uncapped Premium2 Mbps60 GB
Uncapped Premium4 Mbps185 GB
Uncapped Premium8 Mbps250 GB
Uncapped Premium10 Mbps370 GB
Uncapped Premium20 Mbps475 GB
Uncapped Premium40 Mbps1025 GB
Uncapped Premium100 Mbps1300 GB
Uncapped Premium200 Mbps2000 GB

Uncapped Pro Thresholds:

(Including all private infrastructure providers such as Vuma, Frogfoot, Octotel, etc.)

ConnectionLine SizeFUP Level
Uncapped Pro1 MbpsInfinite
Uncapped Pro2 MbpsInfinite
Uncapped Pro4 MbpsInfinite
Uncapped Pro8 MbpsInfinite
Uncapped Pro10 MbpsInfinite
Uncapped Pro20 MbpsInfinite
Uncapped Pro40 MbpsInfinite
Uncapped Pro100 MBInfinite
Uncapped Pro200 MbpsInfinite

Need to know more about FUP? Try our FUP page.

Please note: All Webafrica deals and packages are subject to change without notification. These include our terms and conditions as it relates to costs and deal/package structures for all of our service providers.

Updated on September 1, 2020

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