If you’re experiencing WiFi issues, follow these steps to diagnose and resolve common problems.
1. Check Your Internet Connection
Before troubleshooting WiFi, confirm whether your internet connection is working.
- Try connecting your device via an Ethernet cable to check if the issue is with WiFi or the entire connection.
- If the internet works via Ethernet but not WiFi, proceed with the steps below.
2. Restart Your Router and Devices
- Unplug your router from power, wait 30 seconds, and plug it back in.
- Restart your device (phone, laptop, or smart TV).
- Allow a few minutes for the router to fully reboot and reconnect.
3. Check WiFi Signal Strength
- Move closer to the router and check if the connection improves.
- If certain areas have weak signals, consider using a WiFi extender or mesh system.
4. Verify the Correct Network and Password
- Ensure you are connecting to the correct WiFi network (SSID) and using the right password.
- Double-check for case-sensitive characters in the password.
- If unsure, reset the router and use the default credentials printed on the router.
5. Reduce Interference
- Avoid placing the router near metal objects, microwaves, cordless phones, or thick walls.
- If your router supports dual-band WiFi, try switching to the 5GHz band for faster speeds and less interference.
6. Forget and Reconnect to WiFi
- On your device, go to WiFi settings, select your network, and choose Forget Network.
- Reconnect by entering the WiFi password again.
7. Limit the Number of Connected Devices
- Too many devices using the network at once can slow down your connection.
- Disconnect any unused devices and test the connection.
8. Reset the Router (If Needed)
- If all else fails, reset the router to factory settings. Note that if your router has custom configurations, proceed with caution or contact your IT Specialist
- Press and hold the reset button (usually at the back) for 10–30 seconds.
- Set up the router again using the default credentials.
10. Contact Support
- If issues persist, contact Support for further assistance.
- Provide details about the troubleshooting steps you’ve already tried to help speed up support.
By following these steps, you can quickly diagnose and resolve most common WiFi issues. If problems continue, consider upgrading your router or network setup for better performance.