{"id":1317,"date":"2026-04-23T16:24:27","date_gmt":"2026-04-23T16:24:27","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=1317"},"modified":"2026-04-23T16:24:27","modified_gmt":"2026-04-23T16:24:27","slug":"how-to-setup-a-pppoe-broadband-connection","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-setup-a-pppoe-broadband-connection\/","title":{"rendered":"How to Setup a PPPOE Broadband Connection"},"content":{"rendered":"\n<p>A <strong>PPPOE connection<\/strong> is used to authenticate your internet connection using a username and password.<\/p>\n\n\n\n<p>It is commonly used when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connecting directly from a computer<\/li>\n\n\n\n<li>Setting up certain routers<\/li>\n\n\n\n<li>Troubleshooting connectivity issues<\/li>\n<\/ul>\n\n\n\n<p><strong>Important:<\/strong><br>Creating a PPPOE connection directly on your computer is a key troubleshooting step. It removes your router from the setup, helping to confirm whether the issue is with the router or the line.<\/p>\n\n\n\n<p>Fibre Network Operators (FNOs) require this test to be completed before a fault can be logged.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What You Need<\/h2>\n\n\n\n<p>Before you start, make sure you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your <strong>PPPOE username<\/strong><\/li>\n\n\n\n<li>Your <strong>PPPOE password<\/strong><\/li>\n\n\n\n<li>A working fibre or network connection<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Option 1: Set Up a PPPOE Connection on Windows<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Settings<\/strong><\/li>\n\n\n\n<li>Go to <strong>Network &amp; Internet<\/strong><\/li>\n\n\n\n<li>Select <strong>Dial-up<\/strong><\/li>\n\n\n\n<li>Click <strong>Set up a new connection<\/strong><\/li>\n\n\n\n<li>Choose <strong>Connect to the internet<\/strong><\/li>\n\n\n\n<li>Select <strong>Broadband (PPPOE)<\/strong><\/li>\n\n\n\n<li>Enter your username and password<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Option 2: Set Up a PPPOE Connection on macOS<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>System Settings<\/strong><\/li>\n\n\n\n<li>Go to <strong>Network<\/strong><\/li>\n\n\n\n<li>Click <strong>Add Service<\/strong><\/li>\n\n\n\n<li>Select <strong>PPPOE<\/strong><\/li>\n\n\n\n<li>Choose your Ethernet connection<\/li>\n\n\n\n<li>Enter your username and password<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Most customers will use PPPOE on a router rather than a computer.<\/p>\n\n\n\n<p>Steps may vary slightly depending on your router:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your router<\/li>\n\n\n\n<li>Go to <strong>Internet Settings<\/strong> or <strong>WAN Settings<\/strong><\/li>\n\n\n\n<li>Select <strong>Connection Type: PPPOE<\/strong><\/li>\n\n\n\n<li>Enter your username and password<\/li>\n\n\n\n<li>Save the settings<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to Use This Test<\/h2>\n\n\n\n<p>Once connected using PPPOE on your computer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If the connection works:<\/strong><br>The line is working, and the issue is likely with your router or its configuration<\/li>\n\n\n\n<li><strong>If the connection does not work:<\/strong><br>The issue may be with the line, account, or network<\/li>\n<\/ul>\n\n\n\n<p>This helps isolate the cause of the problem quickly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Common Issues<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Connection Fails<\/h3>\n\n\n\n<p>Check the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Username and password are correct<\/li>\n\n\n\n<li>No extra spaces when typing<\/li>\n\n\n\n<li>Your line is active<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">No Internet After Connecting<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restart your device<\/li>\n\n\n\n<li>Make sure your Ethernet cable is connected directly to the ONT<\/li>\n\n\n\n<li>Disable WiFi on your device to avoid conflicts<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">When to Use PPPOE<\/h2>\n\n\n\n<p>Use PPPOE when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are troubleshooting your connection<\/li>\n\n\n\n<li>You need to test your line without a router<\/li>\n\n\n\n<li>Your router requires manual setup<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaway<\/h2>\n\n\n\n<p>PPPOE is not just for setup. It is one of the most effective ways to test your connection.<\/p>\n\n\n\n<p>By connecting directly from your computer, you can quickly determine whether the issue is with your router or the network.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A PPPOE connection is used to authenticate your internet connection using a username and password. It is commonly used when: Important:Creating a PPPOE connection directly on your computer is a key troubleshooting step. It removes your router from the setup, helping to confirm whether the issue is with the router&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-1317","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Setup a PPPOE Broadband Connection - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-setup-a-pppoe-broadband-connection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Setup a PPPOE Broadband Connection - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"A PPPOE connection is used to authenticate your internet connection using a username and password. 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