{"id":143,"date":"2020-09-01T12:31:49","date_gmt":"2020-09-01T12:31:49","guid":{"rendered":"http:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=143"},"modified":"2020-09-01T12:31:50","modified_gmt":"2020-09-01T12:31:50","slug":"calls-dropping","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/calls-dropping\/","title":{"rendered":"Calls Dropping"},"content":{"rendered":"\n<p>Call dropping can be caused by poor internet connection quality, bad codecs or a faulty device.<\/p>\n\n\n\n<p>VoIP (Voice over Internet Protocol) itself is a digital service, it should not drop or break-up calls or suffer from any added noise\/echo problems.<\/p>\n\n\n\n<p>However as the service is supplied over the internet, it is dependent on a stable connection with quality bandwidth.<\/p>\n\n\n\n<p>The device you use with your VoIP service may also determine the quality of the voice audio.<\/p>\n\n\n\n<p><strong>Internet connection<\/strong><\/p>\n\n\n\n<p>If your internet connection drops (even for a second) it can drop a call that is ongoing at the time.<\/p>\n\n\n\n<p>If your ISP is having issues with their network at the time or you are being shaped, this too may affect the quality of the voice audio being sent\/received during a call.<\/p>\n\n\n\n<p>If your internet connection is too slow you will experience break-ups in the audio or a delay in the sending and receiving of audio (latency).<\/p>\n\n\n\n<p>It is for this reason that we recommend a minimum of 4Mbps Fibre internet speeds on unshaped data.<\/p>\n\n\n\n<p><strong>Router settings<\/strong><\/p>\n\n\n\n<p>It is also a good idea to check if your router supports QoS (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Quality_of_service\" rel=\"noreferrer noopener\" target=\"_blank\">Quality of Service<\/a>), which is a feature you can enable to ensure that your router will always give first priority on your network to VoIP traffic over any other usage.<\/p>\n\n\n\n<p><strong>Device<\/strong><\/p>\n\n\n\n<p>If you are certain that your internet connection is of sufficient speed and quality and you still experience a break-up or poor quality audio, you may want to check which codecs are enabled on your device.<\/p>\n\n\n\n<p>A codec, which stands for&nbsp;<a href=\"https:\/\/en.wikipedia.org\/wiki\/List_of_codecs#Voice\" rel=\"noreferrer noopener\" target=\"_blank\">coder-decoder<\/a>, converts an audio signal (your voice) into compressed digital form for transmission (over VoIP) and then back into an uncompressed audio signal for replay.<\/p>\n\n\n\n<p>Sometimes using a different codec can improve voice quality as different devices work better using different codecs.<\/p>\n\n\n\n<p>We recommend having a.Law, u.Law and GSM enabled as standard.<\/p>\n\n\n\n<p>You may also look at purchasing a license for the G.729 codec which offers the best compression vs performance for most devices.<\/p>\n\n\n\n<p>If after trying different codecs there is still no improvement, the problem might be with the device itself, try another device to test.<\/p>\n\n\n\n<p><em>Please note: All Webafrica deals and packages are subject to change without notification. These include our&nbsp;<a href=\"https:\/\/www.webafrica.co.za\/legal\/\">terms and conditions<\/a>&nbsp;as it relates to costs and deal\/package structures for all of our service providers.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call dropping can be caused by poor internet connection quality, bad codecs or a faulty device. VoIP (Voice over Internet Protocol) itself is a digital service, it should not drop or break-up calls or suffer from any added noise\/echo problems. However as the service is supplied over the internet, it&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[146],"ht-kb-tag":[183,182,185,184],"class_list":["post-143","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-voip","ht_kb_tag-call-cutting","ht_kb_tag-dropping-calls","ht_kb_tag-internet","ht_kb_tag-router-settings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Calls Dropping - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/calls-dropping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calls Dropping - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Call dropping can be caused by poor internet connection quality, bad codecs or a faulty device. VoIP (Voice over Internet Protocol) itself is a digital service, it should not drop or break-up calls or suffer from any added noise\/echo problems. 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