{"id":1601,"date":"2026-07-22T10:54:28","date_gmt":"2026-07-22T10:54:28","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=1601"},"modified":"2026-07-22T11:10:32","modified_gmt":"2026-07-22T11:10:32","slug":"vuma-reach-no-internet-connection","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/vuma-reach-no-internet-connection\/","title":{"rendered":"Vuma Reach: No Internet Connection"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If your Vuma Reach service is not connecting to the internet, work through these checks before contacting Support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Check your payment status<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A missed or unsuccessful payment may cause your Vuma Reach service to be suspended.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you try to browse the internet, you may be redirected to the <strong>Webafrica payment page<\/strong> instead of the website you were trying to visit.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"325\" height=\"433\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-8.png\" alt=\"\" class=\"wp-image-1603\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-8.png 325w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-8-225x300.png 225w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-8-38x50.png 38w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-8-45x60.png 45w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-8-75x100.png 75w\" sizes=\"auto, (max-width: 325px) 100vw, 325px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Log in using your mobile number or Webafrica account details, then follow the prompts to make payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See <strong>\u201cWhat Happens If I Miss a Vuma Reach Payment?\u201d<\/strong> for more information about restoring your service after payment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Check your ONT lights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check the lights on your Vuma Reach ONT:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Power:<\/strong> This light should be on.<\/li>\n\n\n\n<li><strong>PON:<\/strong> This light should be on.<\/li>\n\n\n\n<li><strong>LOS:<\/strong> This light should be off.<\/li>\n\n\n\n<li><strong>WLAN:<\/strong> This light should be on for your WiFi network to be available.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Also check that the power cable and any connected network cables are firmly plugged in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See <strong>\u201cUnderstanding Your Vuma Reach ONT Lights\u201d<\/strong> for more information about what each light means.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your area recently experienced load-shedding or a power outage, the Fibre network may take some time to reconnect after power is restored. See <strong>\u201cLoad-Shedding and Your Internet Connection\u201d<\/strong> for more information.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"701\" height=\"467\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-2.jpg\" alt=\"\" class=\"wp-image-1602\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-2.jpg 701w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-2-300x200.jpg 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-2-50x33.jpg 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-2-60x40.jpg 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/07\/image-2-100x67.jpg 100w\" sizes=\"auto, (max-width: 701px) 100vw, 701px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Vuma Reach ONT showing indicator lights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Restart your ONT<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Switch the ONT off at the wall.<\/li>\n\n\n\n<li>Wait 30 seconds.<\/li>\n\n\n\n<li>Switch it back on.<\/li>\n\n\n\n<li>Allow a few minutes for the lights and internet connection to return.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Do not press the Reset button, as this may remove your WiFi settings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 4: Check for an outage<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Visit the <strong><a href=\"https:\/\/www.webafrica.co.za\/network\/\" type=\"link\" id=\"https:\/\/www.webafrica.co.za\/network\/\">Webafrica Network Status page<\/a><\/strong> to check whether there is a known outage affecting your area.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 5: Contact Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your payment is up to date, there is no reported outage, and your connection is still not working, contact the Webafrica Support Team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tell the agent:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which lights are on, off, or flashing<\/li>\n\n\n\n<li>Whether you can see and connect to your WiFi network<\/li>\n\n\n\n<li>Whether you are redirected to a Webafrica payment page<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This information will help us identify the problem more quickly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your Vuma Reach service is not connecting to the internet, work through these checks before contacting Support. Step 1: Check your payment status A missed or unsuccessful payment may cause your Vuma Reach service to be suspended. When you try to browse the internet, you may be redirected to&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[522],"ht-kb-tag":[],"class_list":["post-1601","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-vuma-reach-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vuma Reach: No Internet Connection - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/vuma-reach-no-internet-connection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vuma Reach: No Internet Connection - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"If your Vuma Reach service is not connecting to the internet, work through these checks before contacting Support. 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