{"id":1634,"date":"2026-08-23T12:26:55","date_gmt":"2026-08-23T12:26:55","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=1634"},"modified":"2026-08-23T12:34:57","modified_gmt":"2026-08-23T12:34:57","slug":"how-to-complete-rica-for-your-webafrica-order","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-complete-rica-for-your-webafrica-order\/","title":{"rendered":"How to Complete RICA for Your Webafrica Order"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Some Webafrica services require RICA before we can complete your order. The process is completed online using a secure link.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s what you\u2019ll need and how to complete the process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been accepted, we\u2019ll send a WhatsApp message to the mobile number linked to your order. This message contains your unique RICA link.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll need to complete the RICA process <strong>within 7 days<\/strong> of receiving the link.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before opening the link, have the following ready:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your South African ID document. If you have a Smart ID Card, you\u2019ll need both the front and back.<\/li>\n\n\n\n<li>A proof of residential address dated within the <strong>last 3 months<\/strong>.<\/li>\n\n\n\n<li>A device with a working camera, as you\u2019ll need to take a photo of yourself.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Use the RICA link sent to you by Webafrica. The link is unique to your order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Open your RICA link<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open the link in the WhatsApp message we sent you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll be taken to the Webafrica RICA onboarding page. Follow the prompts to begin the verification process.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"743\" height=\"339\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-6.png\" alt=\"\" class=\"wp-image-1642\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-6.png 743w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-6-300x137.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-6-50x23.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-6-60x27.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-6-100x46.png 100w\" sizes=\"auto, (max-width: 743px) 100vw, 743px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Scan your ID<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Select the type of ID document you\u2019re using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Green ID Book<\/strong><\/li>\n\n\n\n<li><strong>New ID Card<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Allow your browser to use your camera when prompted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Position your ID clearly within the border shown on screen and take the photo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re using a Smart ID Card, you\u2019ll be asked to capture <strong>both the front and back<\/strong> of the card.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-1024x503.png\" alt=\"\" class=\"wp-image-1636\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-1024x503.png 1024w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-300x147.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-768x377.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-50x25.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-1536x755.png 1536w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-60x29.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1-100x49.png 100w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-1.png 1917w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Tips for scanning your ID<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The entire document is visible.<\/li>\n\n\n\n<li>The details are clear and readable.<\/li>\n\n\n\n<li>There is enough light.<\/li>\n\n\n\n<li>There is no glare covering the information.<\/li>\n\n\n\n<li>Your fingers aren&#8217;t covering important information on the document.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Take your profile photo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Next, you\u2019ll need to take a photo of yourself using your device&#8217;s camera.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The system will guide you through the requirements. Make sure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your face is within the border.<\/li>\n\n\n\n<li>You are facing the camera.<\/li>\n\n\n\n<li>You are close enough to the camera.<\/li>\n\n\n\n<li>Your face is clear and not blurry.<\/li>\n\n\n\n<li>You aren&#8217;t wearing anything that obscures your face.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-1024x502.png\" alt=\"\" class=\"wp-image-1637\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-1024x502.png 1024w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-300x147.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-768x376.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-50x24.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-1536x752.png 1536w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-60x29.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2-100x49.png 100w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-2.png 1917w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once your photo has been taken, you&#8217;ll be able to review it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Retake<\/strong> if you aren&#8217;t happy with the photo, or <strong>Submit<\/strong> to continue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 4: Enter your residential address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Enter the residential address that you are using for RICA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Start typing your address under <strong>Google Address Search<\/strong> and select the correct address when it appears.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check that the populated information is correct, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Street number and name<\/li>\n\n\n\n<li>Unit number and building or complex name, where applicable<\/li>\n\n\n\n<li>Suburb<\/li>\n\n\n\n<li>City<\/li>\n\n\n\n<li>Province<\/li>\n\n\n\n<li>Postal code<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Submit<\/strong> once everything is correct.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-1024x503.png\" alt=\"\" class=\"wp-image-1638\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-1024x503.png 1024w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-300x147.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-768x377.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-50x25.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-1536x754.png 1536w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-60x29.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3-100x49.png 100w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-3.png 1917w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 5: Upload your proof of address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your proof of address must clearly show and confirm the residential address you entered in the previous step.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It must be dated within the <strong>last 3 months<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accepted documents include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Utility bill, such as an electricity, water or rates bill<\/li>\n\n\n\n<li>Bank statement or bank confirmation letter<\/li>\n\n\n\n<li>Retail bill, such as a mobile phone or internet account<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Select file<\/strong> to find the document on your device, or drag and drop the file into the upload area if you&#8217;re using a computer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accepted file formats are <strong>PDF, JPEG, JPG and PNG<\/strong>, with a maximum file size of <strong>2 MB<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once uploaded, you&#8217;ll see confirmation that the document has been received. You can preview or remove it before continuing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Submit<\/strong> when you&#8217;re ready.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-1024x503.png\" alt=\"\" class=\"wp-image-1639\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-1024x503.png 1024w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-300x147.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-768x377.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-50x25.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-1536x754.png 1536w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-60x29.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4-100x49.png 100w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-4.png 1919w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">You&#8217;re done!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once all the steps have been completed, you&#8217;ll see confirmation that your onboarding has been successfully completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your documents will then be validated before your order can continue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>You don&#8217;t need to submit anything again unless we contact you.<\/strong> If we need more information or there is a problem with one of your documents, we&#8217;ll get in touch with you.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-1024x503.png\" alt=\"\" class=\"wp-image-1640\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-1024x503.png 1024w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-300x147.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-768x377.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-50x25.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-1536x754.png 1536w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-60x29.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5-100x49.png 100w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-5.png 1919w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Having trouble completing RICA?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A few things are worth checking:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Camera won&#8217;t start:<\/strong> Make sure you&#8217;ve allowed the website permission to use your camera. If you previously blocked camera access, you&#8217;ll need to change the permission in your browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ID won&#8217;t scan:<\/strong> Try moving to a well-lit area and make sure the whole document is inside the guide on screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proof of address won&#8217;t upload:<\/strong> Check that the document is an accepted file type, is no larger than 2 MB and is dated within the last 3 months.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RICA link isn&#8217;t working or has expired:<\/strong> Contact Webafrica Support so we can assist with your order.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some Webafrica services require RICA before we can complete your order. The process is completed online using a secure link. Here\u2019s what you\u2019ll need and how to complete the process. Before you start Once your order has been accepted, we\u2019ll send a WhatsApp message to the mobile number linked to&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-1634","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Complete RICA for Your Webafrica Order - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-complete-rica-for-your-webafrica-order\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Complete RICA for Your Webafrica Order - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Some Webafrica services require RICA before we can complete your order. The process is completed online using a secure link. Here\u2019s what you\u2019ll need and how to complete the process. Before you start Once your order has been accepted, we\u2019ll send a WhatsApp message to the mobile number linked to...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-complete-rica-for-your-webafrica-order\/\" \/>\n<meta property=\"og:site_name\" content=\"Webafrica Knowledgebase\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webafrica\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-23T12:34:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/08\/image-6.png\" \/>\n\t<meta property=\"og:image:width\" content=\"743\" \/>\n\t<meta property=\"og:image:height\" content=\"339\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/knowledge.webafrica.co.za\\\/index.php\\\/knowledge-base\\\/how-to-complete-rica-for-your-webafrica-order\\\/\",\"url\":\"https:\\\/\\\/knowledge.webafrica.co.za\\\/index.php\\\/knowledge-base\\\/how-to-complete-rica-for-your-webafrica-order\\\/\",\"name\":\"How to Complete RICA for Your Webafrica Order - 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The process is completed online using a secure link. Here\u2019s what you\u2019ll need and how to complete the process. 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