{"id":188,"date":"2020-09-01T17:56:28","date_gmt":"2020-09-01T17:56:28","guid":{"rendered":"http:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=188"},"modified":"2026-05-12T18:53:29","modified_gmt":"2026-05-12T18:53:29","slug":"update-payment-methods-in-your-customer-zone","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/update-payment-methods-in-your-customer-zone\/","title":{"rendered":"Update Payment Methods in Your Customer Zone"},"content":{"rendered":"\n<p>Need to update your debit order banking details? You can do this quickly through the Webafrica Customer Zone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Log In to the Customer Zone<\/h2>\n\n\n\n<p>Log in to your Webafrica Customer Zone and navigate to <strong>My Billing<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"175\" height=\"593\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-5.png\" alt=\"\" class=\"wp-image-1345\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-5.png 175w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-5-15x50.png 15w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-5-18x60.png 18w\" sizes=\"auto, (max-width: 175px) 100vw, 175px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: In the Payment Details Section<\/h2>\n\n\n\n<p>Under <strong>Payment Details<\/strong>, click the dropdown menu and select:<\/p>\n\n\n\n<p><strong>Add: Debit Order Details<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"345\" height=\"182\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-6.png\" alt=\"\" class=\"wp-image-1346\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-6.png 345w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-6-300x158.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-6-50x26.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-6-60x32.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-6-100x53.png 100w\" sizes=\"auto, (max-width: 345px) 100vw, 345px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Capture Your Banking Details<\/h2>\n\n\n\n<p>Complete the required fields:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank Name<\/li>\n\n\n\n<li>Account Holder<\/li>\n\n\n\n<li>Account Number<\/li>\n\n\n\n<li>Universal Branch Code<\/li>\n\n\n\n<li>Debit Order Account Type\n<ul class=\"wp-block-list\">\n<li>Cheque\/Current Account<\/li>\n\n\n\n<li>Savings Account<\/li>\n\n\n\n<li>Transmission Account<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Collection Date\n<ul class=\"wp-block-list\">\n<li>1st<\/li>\n\n\n\n<li>Last Working Day of the Month<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"758\" height=\"241\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-7.png\" alt=\"\" class=\"wp-image-1347\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-7.png 758w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-7-300x95.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-7-50x16.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-7-60x19.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-7-100x32.png 100w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 4: Accept the Debit Order Mandate<\/h2>\n\n\n\n<p>Read through the debit order mandate terms and conditions.<\/p>\n\n\n\n<p>Tick the checkbox to confirm acceptance of the mandate.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"762\" height=\"231\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-10.png\" alt=\"\" class=\"wp-image-1350\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-10.png 762w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-10-300x91.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-10-50x15.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-10-60x18.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-10-100x30.png 100w\" sizes=\"auto, (max-width: 762px) 100vw, 762px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 5: Save the Payment Method<\/h2>\n\n\n\n<p>Click <strong>Add Payment Method<\/strong>.<\/p>\n\n\n\n<p>Once submitted, a confirmation message will appear advising that your request is being processed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"383\" height=\"140\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-11.png\" alt=\"\" class=\"wp-image-1351\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-11.png 383w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-11-300x110.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-11-50x18.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-11-60x22.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-11-100x37.png 100w\" sizes=\"auto, (max-width: 383px) 100vw, 383px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Important Information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Banking details must belong to the authorised account holder.<\/li>\n\n\n\n<li>Incorrect banking details may result in failed debit orders or service interruptions.<\/li>\n\n\n\n<li>Updates may take some time to reflect on your account.<\/li>\n\n\n\n<li>Depending on when the change is made, the update may only apply from the next billing cycle.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need to update your debit order banking details? You can do this quickly through the Webafrica Customer Zone. Step 1: Log In to the Customer Zone Log in to your Webafrica Customer Zone and navigate to My Billing. Step 2: In the Payment Details Section Under Payment Details, click the&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[252],"ht-kb-tag":[275,271,272,270,269,274,273],"class_list":["post-188","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_tag-card-details","ht_kb_tag-card-expired","ht_kb_tag-card-stolen","ht_kb_tag-debit-order-bounce","ht_kb_tag-failed-payment","ht_kb_tag-update-card","ht_kb_tag-update-payment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Update Payment Methods in Your Customer Zone - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/update-payment-methods-in-your-customer-zone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Update Payment Methods in Your Customer Zone - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Need to update your debit order banking details? 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