{"id":206,"date":"2020-09-01T18:07:10","date_gmt":"2020-09-01T18:07:10","guid":{"rendered":"http:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=206"},"modified":"2020-09-01T18:07:10","modified_gmt":"2020-09-01T18:07:10","slug":"wheres-my-invoice","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/","title":{"rendered":"Where&#8217;s my invoice?"},"content":{"rendered":"\n<p>Hello Webafrican, are you wondering: &#8220;Where is my invoice?&#8221; or &#8220;Why have I not received an email with my invoice?&#8221;<\/p>\n\n\n\n<p>We&#8217;ve decided to reduce clutter and we are now adding your downloadable invoices to your&nbsp;<strong>Customer Zone&nbsp;<\/strong>(CZ). Please&nbsp;<strong><a href=\"https:\/\/www.webafrica.co.za\/clientarea.php\" rel=\"noreferrer noopener\" target=\"_blank\">click here<\/a><\/strong>&nbsp;to sign into your CZ. If you are having trouble signing in or forgot your details, please&nbsp;<strong><a href=\"https:\/\/help.webafrica.co.za\/en\/support\/solutions\/articles\/27000044270-retrieving-your-login-details\" rel=\"noreferrer noopener\" target=\"_blank\">click here<\/a><\/strong>&nbsp;for information on getting a new password.<\/p>\n\n\n\n<p>Once you are signed into the dashboard as per below, please click on &#8216;<strong>My Billing Options<\/strong>&#8216; &gt; &#8216;<strong>Statements\/Invoices<\/strong>&#8216; &nbsp;and&nbsp;navigate to your desired invoice for detailed information on it:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286\" alt=\"\"\/><\/figure>\n\n\n\n<p>You can also&nbsp;<strong>view or download<\/strong>&nbsp;previous invoices from this page by using the date selection as in the top right (as seen in above image).<\/p>\n\n\n\n<p>While you&#8217;re here, you can also check that you have the correct payment method listed and that it is up to date, to avoid any unnecessary internet suspensions.<\/p>\n\n\n\n<p><strong><u>Contacting Support:<\/u><\/strong><\/p>\n\n\n\n<p><strong>WhatsApp:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>We have a super handy automated WhatsApp support line.&nbsp;<\/li><li>To use it, add the number 0214649500 to your contacts as \u201cWebafrica WhatsApp\u201d.<\/li><li>Open your WhatsApp, search for the contact, and pop us a message. The bot who runs our WhatsApp is called \u201cWillie\u201d and he\u2019s available 24\/7. Not only can Willie direct you to useful troubleshooting articles, but he can also tell you if there are any outages.<\/li><li>If you contact \u201cWillie\u201d during our usual support hours, you can also opt to speak with a real support agent.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27016644468\/original\/XR4NO0MagBOuH_F9-Bb2ATwKkSx3mqNyMQ.png?1569502416\" alt=\"\"\/><\/figure>\n\n\n\n<p><em>Please note: All Webafrica deals and packages are subject to change without notification. These include our&nbsp;<a href=\"https:\/\/www.webafrica.co.za\/legal\/\">terms and conditions<\/a>&nbsp;as it relates to costs and deal\/package structures for all of our service providers.<\/em>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hello Webafrican, are you wondering: &#8220;Where is my invoice?&#8221; or &#8220;Why have I not received an email with my invoice?&#8221; We&#8217;ve decided to reduce clutter and we are now adding your downloadable invoices to your&nbsp;Customer Zone&nbsp;(CZ). Please&nbsp;click here&nbsp;to sign into your CZ. If you are having trouble signing in or&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[252],"ht-kb-tag":[260,293,292,261],"class_list":["post-206","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_tag-billing","ht_kb_tag-customer-zone","ht_kb_tag-cz","ht_kb_tag-invoice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Where&#039;s my invoice? - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Where&#039;s my invoice? - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Hello Webafrican, are you wondering: &#8220;Where is my invoice?&#8221; or &#8220;Why have I not received an email with my invoice?&#8221; We&#8217;ve decided to reduce clutter and we are now adding your downloadable invoices to your&nbsp;Customer Zone&nbsp;(CZ). Please&nbsp;click here&nbsp;to sign into your CZ. If you are having trouble signing in or...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/\" \/>\n<meta property=\"og:site_name\" content=\"Webafrica Knowledgebase\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webafrica\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/\",\"url\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/\",\"name\":\"Where's my invoice? - Webafrica Knowledgebase\",\"isPartOf\":{\"@id\":\"https:\/\/knowledge.webafrica.co.za\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286\",\"datePublished\":\"2020-09-01T18:07:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#primaryimage\",\"url\":\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286\",\"contentUrl\":\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/knowledge.webafrica.co.za\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Where&#8217;s my invoice?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/knowledge.webafrica.co.za\/#website\",\"url\":\"https:\/\/knowledge.webafrica.co.za\/\",\"name\":\"Webafrica Knowledgebase\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/knowledge.webafrica.co.za\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/knowledge.webafrica.co.za\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/knowledge.webafrica.co.za\/#organization\",\"name\":\"Webafrica Knowledgebase\",\"url\":\"https:\/\/knowledge.webafrica.co.za\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/knowledge.webafrica.co.za\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/02\/Webafrica-Brand-LANDSCAPE.-With-Background.-Low-Res.png\",\"contentUrl\":\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/02\/Webafrica-Brand-LANDSCAPE.-With-Background.-Low-Res.png\",\"width\":1920,\"height\":1080,\"caption\":\"Webafrica Knowledgebase\"},\"image\":{\"@id\":\"https:\/\/knowledge.webafrica.co.za\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/webafrica\",\"https:\/\/www.instagram.com\/webafrica_sa\/\",\"https:\/\/www.youtube.com\/channel\/UChJymEiKzNnTDVEuIbX53uA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Where's my invoice? - Webafrica Knowledgebase","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/","og_locale":"en_US","og_type":"article","og_title":"Where's my invoice? - Webafrica Knowledgebase","og_description":"Hello Webafrican, are you wondering: &#8220;Where is my invoice?&#8221; or &#8220;Why have I not received an email with my invoice?&#8221; We&#8217;ve decided to reduce clutter and we are now adding your downloadable invoices to your&nbsp;Customer Zone&nbsp;(CZ). Please&nbsp;click here&nbsp;to sign into your CZ. If you are having trouble signing in or...","og_url":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/","og_site_name":"Webafrica Knowledgebase","article_publisher":"https:\/\/www.facebook.com\/webafrica","og_image":[{"url":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/","url":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/","name":"Where's my invoice? - Webafrica Knowledgebase","isPartOf":{"@id":"https:\/\/knowledge.webafrica.co.za\/#website"},"primaryImageOfPage":{"@id":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#primaryimage"},"image":{"@id":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#primaryimage"},"thumbnailUrl":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286","datePublished":"2020-09-01T18:07:10+00:00","breadcrumb":{"@id":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#primaryimage","url":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286","contentUrl":"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/27021736559\/original\/RVTzqG-Xdp7W9mBuG3-q-zaOq9j-z9UTYg.png?1596485286"},{"@type":"BreadcrumbList","@id":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wheres-my-invoice\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/knowledge.webafrica.co.za\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Where&#8217;s my invoice?"}]},{"@type":"WebSite","@id":"https:\/\/knowledge.webafrica.co.za\/#website","url":"https:\/\/knowledge.webafrica.co.za\/","name":"Webafrica Knowledgebase","description":"","publisher":{"@id":"https:\/\/knowledge.webafrica.co.za\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/knowledge.webafrica.co.za\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/knowledge.webafrica.co.za\/#organization","name":"Webafrica Knowledgebase","url":"https:\/\/knowledge.webafrica.co.za\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/knowledge.webafrica.co.za\/#\/schema\/logo\/image\/","url":"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/02\/Webafrica-Brand-LANDSCAPE.-With-Background.-Low-Res.png","contentUrl":"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2026\/02\/Webafrica-Brand-LANDSCAPE.-With-Background.-Low-Res.png","width":1920,"height":1080,"caption":"Webafrica Knowledgebase"},"image":{"@id":"https:\/\/knowledge.webafrica.co.za\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/webafrica","https:\/\/www.instagram.com\/webafrica_sa\/","https:\/\/www.youtube.com\/channel\/UChJymEiKzNnTDVEuIbX53uA"]}]}},"_links":{"self":[{"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/ht-kb\/206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/ht-kb\/206\/revisions"}],"predecessor-version":[{"id":207,"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/ht-kb\/206\/revisions\/207"}],"wp:attachment":[{"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=206"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=206"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/knowledge.webafrica.co.za\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}