{"id":212,"date":"2020-09-01T18:43:18","date_gmt":"2020-09-01T18:43:18","guid":{"rendered":"http:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=212"},"modified":"2026-06-25T10:58:33","modified_gmt":"2026-06-25T10:58:33","slug":"retrieving-your-login-details","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/retrieving-your-login-details\/","title":{"rendered":"How to Reset Your Customer Zone Password"},"content":{"rendered":"\n<p>Forgot your Webafrica Customer Zone password? You can reset it online using the email address, username, or mobile number linked to your account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<p>Make sure you have access to the mobile number linked to your Webafrica account. You may need it to complete the OTP security process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Go to the Webafrica website<\/h2>\n\n\n\n<p>Go to:<\/p>\n\n\n\n<p><a href=\"http:\/\/www.webafrica.co.za\"><strong>www.webafrica.co.za<\/strong><\/a><\/p>\n\n\n\n<p>Select <strong>Log In<\/strong> from the top menu.<\/p>\n\n\n\n<p>This will open the Webafrica Customer Zone login page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"695\" height=\"131\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-64.png\" alt=\"\" class=\"wp-image-1502\" style=\"aspect-ratio:5.305534872176719;width:493px;height:auto\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-64.png 695w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-64-300x57.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-64-50x9.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-64-60x11.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-64-100x19.png 100w\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Select Email\/Username Login<\/h2>\n\n\n\n<p>On the Customer Zone login page, you will see a few login options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>OTP Login<\/strong><\/li>\n\n\n\n<li><strong>Email\/Username Login<\/strong><\/li>\n\n\n\n<li><strong>Continue with Google<\/strong>, if your account is linked to Google<\/li>\n<\/ul>\n\n\n\n<p>To reset your password, select <strong>Email\/Username Login<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"431\" height=\"760\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-65.png\" alt=\"\" class=\"wp-image-1503\" style=\"width:309px;height:auto\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-65.png 431w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-65-170x300.png 170w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-65-28x50.png 28w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-65-34x60.png 34w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-65-57x100.png 57w\" sizes=\"auto, (max-width: 431px) 100vw, 431px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Select Forgot Password<\/h2>\n\n\n\n<p>On the <strong>Email\/Username Login<\/strong> screen, select <strong>Forgot Password<\/strong>.<\/p>\n\n\n\n<p>This will take you to the password recovery page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 4: Enter your username or email address<\/h2>\n\n\n\n<p>On the <strong>Forgot Password<\/strong> page, enter the username or email address linked to your Webafrica account.<\/p>\n\n\n\n<p>Then select <strong>Send My Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"462\" height=\"475\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-66.png\" alt=\"\" class=\"wp-image-1504\" style=\"width:305px;height:auto\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-66.png 462w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-66-292x300.png 292w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-66-50x50.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-66-58x60.png 58w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-66-97x100.png 97w\" sizes=\"auto, (max-width: 462px) 100vw, 462px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 5: Complete the OTP security check<\/h2>\n\n\n\n<p>A security verification pop-up will appear.<\/p>\n\n\n\n<p>Enter the 4-digit OTP sent to the mobile number linked to your account.<\/p>\n\n\n\n<p>If you do not receive the OTP, select <strong>Resend OTP<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"560\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-67.png\" alt=\"\" class=\"wp-image-1505\" style=\"width:309px;height:auto\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-67.png 498w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-67-267x300.png 267w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-67-44x50.png 44w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-67-53x60.png 53w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-67-89x100.png 89w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 6: Password sent<\/h2>\n\n\n\n<p>Once the OTP is accepted, your password will be sent via SMS to the registered OTP number on your account.<\/p>\n\n\n\n<p>For security, the mobile number will only be partly shown on the screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"288\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-68.png\" alt=\"\" class=\"wp-image-1506\" style=\"aspect-ratio:1.6493537387994608;width:332px;height:auto\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-68.png 475w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-68-300x182.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-68-50x30.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-68-60x36.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-68-100x61.png 100w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 7: Go back and log in<\/h2>\n\n\n\n<p>Select <strong>Back to Log In<\/strong>.<\/p>\n\n\n\n<p>Then go back to <strong>Email\/Username Login<\/strong>.<\/p>\n\n\n\n<p>Enter your username or email address and the password you received.<\/p>\n\n\n\n<p>Select <strong>Continue<\/strong> to log in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Important things to know<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the email address or username linked to your Webafrica account.<\/li>\n\n\n\n<li>The OTP is sent to the mobile number registered on your account.<\/li>\n\n\n\n<li>If your mobile number is outdated, you may not be able to complete the reset online.<\/li>\n\n\n\n<li>Your Customer Zone password is not the same as your Fibre or Email password.<\/li>\n\n\n\n<li>Never share your Customer Zone password or OTP with anyone.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Still cannot log in?<\/h2>\n\n\n\n<p>If you cannot access your registered mobile number or the password reset does not work, contact Webafrica support via the Live Chat icon at <a href=\"http:\/\/www.webafrica.co.za\"><strong>www.webafrica.co.za<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"89\" height=\"96\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-69.png\" alt=\"\" class=\"wp-image-1507\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-69.png 89w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-69-46x50.png 46w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-69-56x60.png 56w\" sizes=\"auto, (max-width: 89px) 100vw, 89px\" \/><\/figure>\n\n\n\n<p>You may be asked security questions before changes can be made to your account.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forgot your Webafrica Customer Zone password? You can reset it online using the email address, username, or mobile number linked to your account. Before you start Make sure you have access to the mobile number linked to your Webafrica account. You may need it to complete the OTP security process&#8230;.<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[298,299,295,300],"class_list":["post-212","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-forgot-password","ht_kb_tag-login-password","ht_kb_tag-password-reset","ht_kb_tag-password-retrieval"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reset Your Webafrica Customer Zone Password | Webafrica<\/title>\n<meta name=\"description\" content=\"Forgot your Webafrica Customer Zone password? 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