{"id":222,"date":"2020-09-01T18:50:41","date_gmt":"2020-09-01T18:50:41","guid":{"rendered":"http:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=222"},"modified":"2026-06-26T07:35:32","modified_gmt":"2026-06-26T07:35:32","slug":"how-to-navigate-to-your-webafrica-customer-zone","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-navigate-to-your-webafrica-customer-zone\/","title":{"rendered":"How To Navigate To Your Customer Zone"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Your Webafrica Customer Zone is where you manage your account, services, billing, support options, and profile settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you log in, you will land on your <strong>My Dashboard<\/strong> page. From here, you can use the menu on the left to move between the different sections of your account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What you can see on your dashboard<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your dashboard gives you a quick overview of your Webafrica account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your username<\/li>\n\n\n\n<li>Your account number<\/li>\n\n\n\n<li>Your last login date and time<\/li>\n\n\n\n<li>Your account status<\/li>\n\n\n\n<li>Your current balance<\/li>\n\n\n\n<li>Your services<\/li>\n\n\n\n<li>Your orders<\/li>\n\n\n\n<li>Any account messages<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can also use the <strong>My Billing<\/strong> button from the account status card to go directly to your billing section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Use the left-hand menu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The left-hand menu is the main way to move around your Customer Zone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The menu sections may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>My Dashboard<\/strong><\/li>\n\n\n\n<li><strong>My Services<\/strong><\/li>\n\n\n\n<li><strong>Download Our App<\/strong><\/li>\n\n\n\n<li><strong>Just For You<\/strong><\/li>\n\n\n\n<li><strong>My Messages<\/strong><\/li>\n\n\n\n<li><strong>My Billing<\/strong><\/li>\n\n\n\n<li><strong>Moving Homes<\/strong><\/li>\n\n\n\n<li><strong>Support<\/strong><\/li>\n\n\n\n<li><strong>My Account<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some menu sections can be expanded to show more options.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">My Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>My Services<\/strong> to view and manage your Webafrica products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>All Services<\/strong><\/li>\n\n\n\n<li><strong>My Email Accounts<\/strong><\/li>\n\n\n\n<li><strong>My Hardware<\/strong><\/li>\n\n\n\n<li><strong>My Orders<\/strong><\/li>\n\n\n\n<li><strong>EarnMore Network<\/strong><\/li>\n\n\n\n<li><strong>Order New<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">From here, you can check your active services, view your hardware, manage email accounts, check orders, or order something new.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Download Our App<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>Download Our App<\/strong> to find the Webafrica app for your device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The available options may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Android<\/strong><\/li>\n\n\n\n<li><strong>iOS<\/strong><\/li>\n\n\n\n<li><strong>Huawei<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Just For You<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Just For You<\/strong> section may show offers, recommendations, or account-specific options available to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">My Messages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>My Messages<\/strong> to view messages linked to your Webafrica account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there are no messages, your dashboard may show <strong>No Messages<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">My Billing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>My Billing<\/strong> to view and manage your billing information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is where you may be able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View your current balance<\/li>\n\n\n\n<li>Check invoices<\/li>\n\n\n\n<li>Manage payment information<\/li>\n\n\n\n<li>Make payments<\/li>\n\n\n\n<li>Review billing activity<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Moving Homes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>Moving Homes<\/strong> if you are moving to a new address and need help moving your Webafrica service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>Support<\/strong> when you need help with your account or service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Live Chat<\/strong><\/li>\n\n\n\n<li><strong>Help Centre<\/strong><\/li>\n\n\n\n<li><strong>Network Status<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can use these options to chat to support, search help articles, or check for network issues and outages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">My Account<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>My Account<\/strong> to manage your account and profile settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Account Details<\/strong><\/li>\n\n\n\n<li><strong>User Profiles<\/strong><\/li>\n\n\n\n<li><strong>Linked Social Accounts<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>Account Details<\/strong> to view or update editable personal and address details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>User Profiles<\/strong> to manage user access, contact details, notification preferences, profile passwords, and OTP numbers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>Linked Social Accounts<\/strong> to manage any social accounts linked to your Webafrica login.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unsure where to go, start with the left-hand menu. Most account and service options are grouped under <strong>My Services<\/strong>, <strong>My Billing<\/strong>, <strong>Support<\/strong>, and <strong>My Account<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Webafrica Customer Zone is where you manage your account, services, billing, support options, and profile settings. Once you log in, you will land on your My Dashboard page. From here, you can use the menu on the left to move between the different sections of your account. What you&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[309,319,312,320,321,85,313,322],"class_list":["post-222","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-account-details","ht_kb_tag-account-management","ht_kb_tag-address","ht_kb_tag-details","ht_kb_tag-email-subscriptions","ht_kb_tag-login","ht_kb_tag-profile","ht_kb_tag-unsubscribe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Navigate To Your Customer Zone - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-navigate-to-your-webafrica-customer-zone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Navigate To Your Customer Zone - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Your Webafrica Customer Zone is where you manage your account, services, billing, support options, and profile settings. 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