If you\u2019ve decided to cancel your service, here\u2019s what to expect and what happens next.<\/p>\n\n\n\n
Webafrica uses a calendar month cancellation policy<\/strong>.<\/p>\n\n\n\n This means your service remains active until the end of your notice period, and your service will then be deactivated.<\/p>\n\n\n\n Please note:<\/strong> Cancellation processing, termination, or clawback fees may apply depending on your service and package.<\/p>\n<\/blockquote>\n\n\n\n Some Webafrica services include a free-to-use router<\/strong> or hardware rental<\/strong> while your service is active.<\/p>\n\n\n\n If your service is cancelled, the router must either be returned or it will be billed to your account.<\/p>\n\n\n\n If we do not receive the router within the 20-day return period:<\/p>\n\n\n\n Free-to-use routers and hardware rentals are supplied for use while your service is active.<\/p>\n\n\n\n If your router is damaged, stolen, or affected by lightning, Webafrica may replace it up to two times during your active service period<\/strong>.<\/p>\n\n\n\n If you cancel your fibre service, a standard fibre termination fee of R999<\/strong> applies.<\/p>\n\n\n\n This permanent termination fee applies to all fibre cancellations, regardless of how long your service has been active.<\/p>\n\n\n\n You can submit your cancellation request through our WhatsApp support team.<\/p>\n\n\n\n Have your customer details ready to make the process quicker.<\/p>\n\n\n\n If your service has been suspended due to non-payment:<\/p>\n\n\n\n This will be treated as a standard cancellation, and applicable cancellation, router, and termination fees may still apply.<\/p>\n\n\n\n If you later choose to reconnect, reconnection and administration fees may apply<\/strong>.<\/p>\n\n\n\n Nology Warehouse – Montague Gardens<\/strong> Nology Warehouse – Centurion<\/strong> <\/p>\n","protected":false},"excerpt":{"rendered":" If you\u2019ve decided to cancel your service, here\u2019s what to expect and what happens next. Understanding Your Cancellation Notice Period Webafrica uses a calendar month cancellation policy. This means your service remains active until the end of your notice period, and your service will then be deactivated. Please note: Cancellation…<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[333],"ht-kb-tag":[394,398,32,217,395,397,288,396],"class_list":["post-258","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-help-and-support","ht_kb_tag-cancel","ht_kb_tag-cancellation-fee","ht_kb_tag-clawback-fee-2","ht_kb_tag-contracts","ht_kb_tag-notice","ht_kb_tag-penalty-fee","ht_kb_tag-refund","ht_kb_tag-router-return"],"yoast_head":"\n\n
Returning Your Router or Hardware Rental<\/h2>\n\n\n\n
Router Return Rules<\/h3>\n\n\n\n
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What Happens if I Don\u2019t Return the Router?<\/h3>\n\n\n\n
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Router Damage, Theft, or Lightning<\/h3>\n\n\n\n
Fibre Cancellation Fees<\/h2>\n\n\n\n
How to Place a Cancellation<\/h2>\n\n\n\n
Suspended Services and Non-Payment<\/h2>\n\n\n\n
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Router Return Addresses<\/h2>\n\n\n\n
Cape Town<\/h3>\n\n\n\n
Unit 2, Garnet Park
6 Drill Avenue
Montague Gardens
Cape Town, 7441<\/p>\n\n\n\nGauteng<\/h3>\n\n\n\n
Unit 3, Louwlardia Business Park
122 Bavaria Road
Louwlardia
Centurion, 0157<\/p>\n\n\n\n