{"id":276,"date":"2020-09-01T19:38:36","date_gmt":"2020-09-01T19:38:36","guid":{"rendered":"http:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=276"},"modified":"2026-05-21T21:30:13","modified_gmt":"2026-05-21T21:30:13","slug":"email-restrictions","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/email-restrictions\/","title":{"rendered":"Email Restrictions and Sending Limits"},"content":{"rendered":"\n<p>Your Webafrica email account includes a few limits to help keep email reliable, secure, and protected against spam.<\/p>\n\n\n\n<p>These limits apply to sending emails, attachments, and recipients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Email Attachment Size Limit<\/h2>\n\n\n\n<p>The maximum size for an email is <strong>25 MB<\/strong>.<\/p>\n\n\n\n<p>This includes all attachments added to the email.<\/p>\n\n\n\n<p>If your email is larger than 25 MB, it may fail to send or return an error message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tips for Large Files<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Compress files into a ZIP folder<\/li>\n\n\n\n<li>Resize large images before sending<\/li>\n\n\n\n<li>Share files using cloud storage links when possible<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Recipient Limit Per Email<\/h2>\n\n\n\n<p>You can send an email to a maximum of <strong>25 recipients per message<\/strong>.<\/p>\n\n\n\n<p>This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To recipients<\/li>\n\n\n\n<li>CC recipients<\/li>\n\n\n\n<li>BCC recipients<\/li>\n<\/ul>\n\n\n\n<p>If you exceed this limit, your email may fail to send.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Email Sending Limit Per Hour<\/h2>\n\n\n\n<p>You can send up to <strong>300 emails per hour<\/strong>.<\/p>\n\n\n\n<p>This includes every recipient.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1 email sent to 1 person = <strong>1 email<\/strong><\/li>\n\n\n\n<li>1 email sent to 5 people = <strong>5 emails<\/strong><\/li>\n\n\n\n<li>1 email sent to 10 people with CC and BCC = <strong>10 emails<\/strong><\/li>\n<\/ul>\n\n\n\n<p>These limits help protect email accounts from abuse, spam, and blacklisting.<\/p>\n\n\n\n<p>If the sending limit is exceeded, outgoing email may be temporarily restricted until the limit resets.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mailbox Storage Limits<\/h2>\n\n\n\n<p>Your mailbox storage depends on the package linked to your email service.<\/p>\n\n\n\n<p>Large attachments and older emails may increase storage usage over time.<\/p>\n\n\n\n<p>To help manage storage:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delete emails you no longer need<\/li>\n\n\n\n<li>Empty your Deleted Items or Trash folder<\/li>\n\n\n\n<li>Remove large attachments where possible<\/li>\n\n\n\n<li>Archive older emails to Outlook or another mail application<\/li>\n<\/ul>\n\n\n\n<p>If you regularly access email across multiple devices, consider using IMAP so messages stay synced.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">POP vs IMAP: What\u2019s the Difference?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">POP<\/h3>\n\n\n\n<p>POP downloads email to a single device and may remove messages from the server, depending on your settings.<\/p>\n\n\n\n<p>Best for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One main device<\/li>\n\n\n\n<li>Local email storage<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">IMAP<\/h3>\n\n\n\n<p>IMAP keeps your emails synced across devices and stores messages on the mail server.<\/p>\n\n\n\n<p>Best for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Using multiple devices<\/li>\n\n\n\n<li>Accessing the same mailbox from different locations<\/li>\n\n\n\n<li>Keeping folders and emails synced<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Best Practices for Smooth Email Use<\/h2>\n\n\n\n<p>For the best email experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep attachments as small as possible<\/li>\n\n\n\n<li>Avoid sending large bulk emails<\/li>\n\n\n\n<li>Stay within sending and recipient limits<\/li>\n\n\n\n<li>Only send emails to people who expect communication from you<\/li>\n\n\n\n<li>Regularly clean up old emails and attachments<\/li>\n<\/ul>\n\n\n\n<p>Sending large volumes of unsolicited email (spam) may result in temporary sending restrictions or blacklisting.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Webafrica email account includes a few limits to help keep email reliable, secure, and protected against spam. These limits apply to sending emails, attachments, and recipients. Email Attachment Size Limit The maximum size for an email is 25 MB. This includes all attachments added to the email. If your&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[413],"ht-kb-tag":[434,436,435,433,432,417],"class_list":["post-276","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email-setup","ht_kb_tag-attachments","ht_kb_tag-email-size","ht_kb_tag-mailbox-size","ht_kb_tag-not-delivered","ht_kb_tag-recipient-email","ht_kb_tag-smtp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Email Restrictions and Sending Limits - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/email-restrictions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email Restrictions and Sending Limits - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Your Webafrica email account includes a few limits to help keep email reliable, secure, and protected against spam. 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