{"id":504,"date":"2022-11-24T11:17:02","date_gmt":"2022-11-24T11:17:02","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=504"},"modified":"2023-01-17T09:24:04","modified_gmt":"2023-01-17T09:24:04","slug":"504","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/504\/","title":{"rendered":"Reasons for Card Payment Failures"},"content":{"rendered":"\n<p>If you\u2019ve encountered an error while making a card payment using our Pay Now feature, you will be presented with an error message.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What the errors mean:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bad Track<\/strong><\/h3>\n\n\n\n<p>This means that you have entered your CVV number incorrectly.<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Error parsing ISO Message<\/strong><\/h3>\n\n\n\n<p>This means that you have entered your CVV number incorrectly.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Format error<\/strong><\/h3>\n\n\n\n<p>Your card details were entered incorrectly.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, if possible, use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Issuer or switch inoperative<\/strong><\/h3>\n\n\n\n<p><strong>How to fix it?<\/strong> You can attempt the transaction again and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Unknown error<\/strong><\/h3>\n\n\n\n<p>Your bank was unable to process the transaction at the time.<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Transaction not honoured<\/strong><\/h3>\n\n\n\n<p>Your bank declined the payment. This could be due to a&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Withdrawal amount\/frequency limit exceeded<\/strong><\/h3>\n\n\n\n<p>The amount of the transaction exceeds the limit on the card\/account.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> Make sure your card limits are set appropriately to allow this amount and then retry the payment.&nbsp;&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Invalid transaction<\/strong><\/h3>\n\n\n\n<p>Your bank has declined the payment. The card in use may not be able to make this kind of payment.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Issuer or switch is inoperative<\/strong><\/h3>\n\n\n\n<p>The bank was unable to process the transaction at the time&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>No record of the account<\/strong><\/h3>\n\n\n\n<p>Your bank declined the payment as the account\/card may be invalid.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Restricted card\/Transaction not permitted to cardholder<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Your bank declined the payment &#8211; the account\/card may be invalid.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Stolen\/lost card<\/strong><\/h3>\n\n\n\n<p>The card has been blocked or suspended by your bank due to it being listed as lost or stolen.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> Please use an alternative card for payment or confirm with your bank that your card\/account is valid and for more details about the card suspension.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Suspected fraud<\/strong><\/h3>\n\n\n\n<p>Your bank has declined the transaction due to suspected fraud.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it? <\/strong>You can retry payment and ensure you enter the correct card details.&nbsp;&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Expired card<\/strong><\/h3>\n\n\n\n<p>Your bank has declined the transaction due to an expired card or you\u2019ve entered your expiry date incorrectly.&nbsp;<\/p>\n\n\n\n<p>How to fix it? If you entered the details incorrectly, you could retry payment with the correct details.&nbsp;&nbsp;<\/p>\n\n\n\n<p>If the error persists or if your card has expired, please use an alternative card for payment (that hasn\u2019t expired yet) or contact your bank for a new card.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Security violation<\/strong><\/h3>\n\n\n\n<p>Your bank has declined the transaction due to a security violation.&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it? <\/strong>You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>An error\/authentication error has been received<\/strong><\/h3>\n\n\n\n<p>Your bank declined the payment. This could be due to one of several things which could be confirmed by your bank.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>How to fix it?<\/strong> You can retry payment and ensure you enter the correct card details.&nbsp;<\/p>\n\n\n\n<p>If the error persists, please use an alternative card for payment or confirm with your bank that your card\/account is valid and that you\u2019re able to make online payments and to get the reasons for the decline.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019ve encountered an error while making a card payment using our Pay Now feature, you will be presented with an error message.&nbsp;&nbsp; What the errors mean: Bad Track This means that you have entered your CVV number incorrectly. How to fix it? You can retry payment and ensure you&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[252],"ht-kb-tag":[260,478,476,278,479,480,477],"class_list":["post-504","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-billing","ht_kb_tag-billing","ht_kb_tag-card","ht_kb_tag-card-payments","ht_kb_tag-credit-card","ht_kb_tag-debit-card","ht_kb_tag-payment-failures","ht_kb_tag-payments"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reasons for Card Payment Failures - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/504\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reasons for Card Payment Failures - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"If you\u2019ve encountered an error while making a card payment using our Pay Now feature, you will be presented with an error message.&nbsp;&nbsp; What the errors mean: Bad Track This means that you have entered your CVV number incorrectly. 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How to fix it? 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