Thinking of moving your fibre service to Webafrica? Good choice. Here\u2019s what you need to know before making the switch.<\/p>\n\n\n\n
In most cases, no.<\/p>\n\n\n\n
If Webafrica supports the Fibre Network Operator at your address, your line can usually be moved across once your current ISP releases it.<\/p>\n\n\n\n
Your current ISP must first cancel and release your fibre line. Once the line is released, Webafrica can pick it up and activate your service.<\/p>\n\n\n\n
The timing depends mostly on your current ISP.<\/p>\n\n\n\n
Once your existing ISP releases the line, Webafrica can activate the service from our side. Delays usually happen when the current ISP has not yet completed the cancellation or line release.<\/p>\n\n\n\n
Before signing up with Webafrica, make sure that:<\/p>\n\n\n\n
Your current ISP has received your cancellation request.<\/p>\n\n\n\n
You know when your current ISP will release the fibre line.<\/p>\n\n\n\n
Your fibre line is still active and linked to your address.<\/p>\n\n\n\n
You sign up with Webafrica using the correct address and fibre provider.<\/p>\n\n\n\n
Once the line is released, Webafrica can activate your fibre service.<\/p>\n\n\n\n
You may need to restart your router after activation. In some cases, your router may also need to be configured with your new Webafrica connection details.<\/p>\n\n\n\n
Yes, in many cases you can use your existing fibre router.<\/p>\n\n\n\n
The router must support PPPoE and must not be locked to your previous ISP. If the router was supplied by your old ISP, check whether it needs to be returned to them.<\/p>\n\n\n\n
Webafrica supports most major Fibre Network Operators in South Africa.<\/p>\n\n\n\n
If we do not support the fibre provider currently installed at your address, you may need a new fibre installation with a provider that Webafrica does support in your area.<\/p>\n\n\n\n
Not usually.<\/p>\n\n\n\n
If there is already an active fibre line at your address and Webafrica supports the fibre provider, a new installation is normally not needed.<\/p>\n\n\n\n
A new installation may only be needed if:<\/p>\n\n\n\n
There is no fibre line installed.<\/p>\n\n\n\n
The current fibre line cannot be transferred.<\/p>\n\n\n\n
Webafrica does not support the existing fibre provider.<\/p>\n\n\n\n
A different fibre provider must be installed.<\/p>\n\n\n\n
Do not cancel too early without checking your release date.<\/p>\n\n\n\n
Your current ISP controls when the line is released.<\/p>\n\n\n\n
Webafrica can only activate the service once the line is available.<\/p>\n\n\n\n
Keep your router powered on during the switch.<\/p>\n\n\n\n
Restart your router once Webafrica confirms activation.<\/p>\n\n\n\n
Switching to Webafrica is usually simple. Your current ISP releases the fibre line, Webafrica picks it up, and your service is activated. The smoother your current ISP handles the release, the quicker the switch.<\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Thinking of moving your fibre service to Webafrica? Good choice. Here\u2019s what you need to know before making the switch. Will My Fibre Be Turned Off? In most cases, no. If Webafrica supports the Fibre Network Operator at your address, your line can usually be moved across once your current…<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[32,30,29],"class_list":["post-68","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-fibre","ht_kb_tag-clawback-fee-2","ht_kb_tag-installation-fee","ht_kb_tag-switch-to-webafrica"],"yoast_head":"\n