{"id":75,"date":"2020-09-01T10:43:03","date_gmt":"2020-09-01T10:43:03","guid":{"rendered":"http:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=75"},"modified":"2026-05-19T20:10:24","modified_gmt":"2026-05-19T20:10:24","slug":"performing-a-trace-route-and-ping-test","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/performing-a-trace-route-and-ping-test\/","title":{"rendered":"Performing a Trace Route and Ping Test"},"content":{"rendered":"\n<p>If you are experiencing slow browsing, buffering, gaming lag, dropped connections, or websites taking too long to load, a <strong>Ping<\/strong> or <strong>Trace Route (Traceroute)<\/strong> test can help identify where the issue may be happening.<\/p>\n\n\n\n<p>These tests help determine:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Whether your internet connection is responding normally<\/li>\n\n\n\n<li>If there is unusually high latency (delay)<\/li>\n\n\n\n<li>Where delays may be happening between your device and a website or service<\/li>\n\n\n\n<li>Whether the issue is inside your home network or further along the internet route<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Start<\/h2>\n\n\n\n<p>For the most accurate results:<\/p>\n\n\n\n<p>\u2705 Connect your device directly to the router using a network cable (Ethernet) if possible<br>\u2705 Pause downloads, streaming, gaming, or cloud backups during the test<br>\u2705 Run the test while the issue is happening<br>\u2705 Test from the same device experiencing the problem<\/p>\n\n\n\n<p>Testing over WiFi may give inconsistent results due to signal interference or distance from the router.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Is a Ping Test?<\/h2>\n\n\n\n<p>A <strong>Ping test<\/strong> measures how quickly data travels between your device and a website or server and back again.<\/p>\n\n\n\n<p>Think of it like checking how quickly someone replies to a message.<\/p>\n\n\n\n<p>A lower result is usually better.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What Ping Measures<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Low Ping (Good):<\/strong> Fast response times, better for gaming, browsing, and video calls<\/li>\n\n\n\n<li><strong>High Ping:<\/strong> Slower response times, which can cause lag, buffering, or delays<\/li>\n\n\n\n<li><strong>Packet Loss:<\/strong> Missing responses that may indicate a connection issue<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Example<\/h3>\n\n\n\n<pre class=\"wp-block-code\"><code>ping www.webafrica.co.za<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">What the Results Mean<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Time (ms)<\/strong> = Response speed in milliseconds<\/li>\n\n\n\n<li><strong>TTL<\/strong> = How many network hops the data passed through<\/li>\n\n\n\n<li><strong>Request Timed Out<\/strong> = The destination did not respond<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>A few occasional spikes are normal. Constantly high ping or timeouts may indicate a network or connection issue.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">What Is a Trace Route (Traceroute)?<\/h2>\n\n\n\n<p>A <strong>Trace Route<\/strong> shows the journey your internet traffic takes between your device and a website or service.<\/p>\n\n\n\n<p>It checks every stop (called a <strong>hop<\/strong>) along the route and measures how long each one takes to respond.<\/p>\n\n\n\n<p>This can help identify whether delays are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inside your home network<\/li>\n\n\n\n<li>On your provider\u2019s network<\/li>\n\n\n\n<li>On another network between you and the destination<\/li>\n\n\n\n<li>At the website or server itself<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Example<\/h3>\n\n\n\n<pre class=\"wp-block-code\"><code>tracert www.webafrica.co.za<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">What the Results Mean<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hop<\/strong> = A stop between networks<\/li>\n\n\n\n<li><strong>ms<\/strong> = Response time for each hop<\/li>\n\n\n\n<li><strong>*<\/strong> = A timeout or device not responding to traceroute requests<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Seeing an occasional <code>*<\/code> is not always a problem. Some network devices intentionally ignore traceroute requests.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">How to Run a Ping Test on Windows<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1<\/h3>\n\n\n\n<p>Press the <strong>Windows key<\/strong> and type:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>cmd<\/code><\/pre>\n\n\n\n<p>Open <strong>Command Prompt<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"206\" height=\"218\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-12.png\" alt=\"\" class=\"wp-image-1371\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-12.png 206w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-12-47x50.png 47w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-12-57x60.png 57w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-12-94x100.png 94w\" sizes=\"auto, (max-width: 206px) 100vw, 206px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2<\/h3>\n\n\n\n<p>Type:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ping www.webafrica.co.za<\/code><\/pre>\n\n\n\n<p>Then press <strong>Enter<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"264\" height=\"213\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-13.png\" alt=\"\" class=\"wp-image-1372\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-13.png 264w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-13-50x40.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-13-60x48.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-13-100x81.png 100w\" sizes=\"auto, (max-width: 264px) 100vw, 264px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3<\/h3>\n\n\n\n<p>Wait for the results to complete.<\/p>\n\n\n\n<p>Look for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Average response time<\/li>\n\n\n\n<li>Timeouts<\/li>\n\n\n\n<li>Packet loss<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Run a Trace Route on Windows<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1<\/h3>\n\n\n\n<p>Open <strong>Command Prompt<\/strong>.<\/p>\n\n\n\n<p>Press the <strong>Windows key<\/strong>, type:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>cmd<\/code><\/pre>\n\n\n\n<p>and press <strong>Enter<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2<\/h3>\n\n\n\n<p>Type:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>tracert www.webafrica.co.za<\/code><\/pre>\n\n\n\n<p>Then press <strong>Enter<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"294\" height=\"214\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-14.png\" alt=\"\" class=\"wp-image-1373\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-14.png 294w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-14-50x36.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-14-60x44.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-14-100x73.png 100w\" sizes=\"auto, (max-width: 294px) 100vw, 294px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3<\/h3>\n\n\n\n<p>Wait for the test to complete.<\/p>\n\n\n\n<p>This can take a minute or two.<\/p>\n\n\n\n<p>Look for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Large jumps in response time<\/li>\n\n\n\n<li>Repeated timeouts<\/li>\n\n\n\n<li>Sudden delays on specific hops<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Run a Ping Test on Mac<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1<\/h3>\n\n\n\n<p>Open:<\/p>\n\n\n\n<p><strong>Applications &gt; Utilities &gt; Terminal<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"158\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-15.png\" alt=\"\" class=\"wp-image-1374\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-15.png 200w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-15-50x40.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-15-60x47.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-15-100x79.png 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2<\/h3>\n\n\n\n<p>Type:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ping www.webafrica.co.za<\/code><\/pre>\n\n\n\n<p>Press <strong>Enter<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"265\" height=\"159\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-17.png\" alt=\"\" class=\"wp-image-1376\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-17.png 265w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-17-50x30.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-17-60x36.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-17-100x60.png 100w\" sizes=\"auto, (max-width: 265px) 100vw, 265px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3<\/h3>\n\n\n\n<p>Allow the test to run for around <strong>20 to 30 seconds<\/strong>.<\/p>\n\n\n\n<p>Press:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Control + C<\/code><\/pre>\n\n\n\n<p>to stop the test.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"91\" height=\"42\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-18.png\" alt=\"\" class=\"wp-image-1377\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-18.png 91w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-18-50x23.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-18-60x28.png 60w\" sizes=\"auto, (max-width: 91px) 100vw, 91px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to Run a Trace Route on Mac<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1<\/h3>\n\n\n\n<p>Open:<\/p>\n\n\n\n<p><strong>Applications > Utilities > Terminal<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2<\/h3>\n\n\n\n<p>Type:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>traceroute www.webafrica.co.za<\/code><\/pre>\n\n\n\n<p>Press <strong>Enter<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3<\/h3>\n\n\n\n<p>Wait for the results to complete.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"308\" height=\"157\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-19.png\" alt=\"\" class=\"wp-image-1378\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-19.png 308w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-19-300x153.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-19-50x25.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-19-60x31.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2020\/09\/image-19-100x51.png 100w\" sizes=\"auto, (max-width: 308px) 100vw, 308px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What to Do Next<\/h2>\n\n\n\n<p>If your internet issue continues:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Restart your router<\/li>\n\n\n\n<li>Run a speed test using a wired connection<\/li>\n\n\n\n<li>Check for known outages on the Network Status page<\/li>\n\n\n\n<li>Repeat the Ping or Trace Route test while the issue is happening<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are experiencing slow browsing, buffering, gaming lag, dropped connections, or websites taking too long to load, a Ping or Trace Route (Traceroute) test can help identify where the issue may be happening. These tests help determine: Before You Start For the most accurate results: \u2705 Connect your device&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[],"class_list":["post-75","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-fibre"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Performing a Trace Route and Ping Test - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/performing-a-trace-route-and-ping-test\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Performing a Trace Route and Ping Test - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"If you are experiencing slow browsing, buffering, gaming lag, dropped connections, or websites taking too long to load, a Ping or Trace Route (Traceroute) test can help identify where the issue may be happening. 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