{"id":849,"date":"2025-02-25T13:05:30","date_gmt":"2025-02-25T13:05:30","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=849"},"modified":"2026-04-23T16:34:24","modified_gmt":"2026-04-23T16:34:24","slug":"wifi-troubleshooting-guide","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wifi-troubleshooting-guide\/","title":{"rendered":"WiFi Troubleshooting Guide"},"content":{"rendered":"\n<p>If your WiFi is slow, unstable, or not working, follow the steps below in order.<\/p>\n\n\n\n<p>Do not skip steps. Each one helps identify the cause of the issue.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Check If the Problem Is WiFi or Your Internet<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect a device using a <strong>LAN cable<\/strong> directly to your router<\/li>\n\n\n\n<li>Test your internet connection<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the wired connection works fine, the issue is WiFi<\/li>\n\n\n\n<li>If the wired connection is also slow or not working, the issue is likely your connection<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Restart Your Equipment<\/h2>\n\n\n\n<p>Restart everything properly:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Switch off your router<\/li>\n\n\n\n<li>Switch off your fibre ONT<\/li>\n\n\n\n<li>Wait 30 seconds<\/li>\n\n\n\n<li>Switch on the ONT and wait until all lights are stable<\/li>\n\n\n\n<li>Switch on your router<\/li>\n<\/ol>\n\n\n\n<p>This clears temporary issues and often restores connectivity.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Check Your Distance From the Router<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.openai.com\/static-rsc-4\/LTf0R2G1g8_jgehd76Q6noX-9_m81nQRWtjpYve8_jXriES-sXNSz7byzJcTV9-gpfKGU8rFapFTOb0v1-jvR5r9ZVlwcNB5lNDb-7PQYDtM7Og4PZH_DZ7nyjvnwOnHAY-NuNo2RioQE9mnFBmxdsA9goQqqCs3CI3u-oxk1E8?purpose=inline\" alt=\"https:\/\/images.openai.com\/static-rsc-4\/aPAjaQmEERIUgtlVv5sJuqIOwIFEg-8OzdyVEM7HU-vt-k9vrfhjcoaLwp1_5lgU_b4eGPagIrvm1KBMi6ALYcmxqyJHel8xdkPohzYJLorjXhmuVzgrhozOh16Dt59HSx3qFbQef1qP3RP8yqOsB7iSg8afQadHONiJC0_MNkaGXUIYS1mHxbc9YpSGmGhu?purpose=fullsize\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Move closer to your router<\/li>\n\n\n\n<li>Check if performance improves<\/li>\n<\/ul>\n\n\n\n<p><strong>If it improves:<\/strong><br>The issue is signal strength or coverage<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 4: Check for Interference<\/h2>\n\n\n\n<p>WiFi can be affected by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Thick walls<\/li>\n\n\n\n<li>Metal objects<\/li>\n\n\n\n<li>Microwaves and other electronics<\/li>\n\n\n\n<li>Nearby WiFi networks<\/li>\n<\/ul>\n\n\n\n<p>Try:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Moving your router to a more open space<\/li>\n\n\n\n<li>Keeping it away from other electronics<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 5: Switch Between 2.4GHz and 5GHz<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use <strong>5GHz<\/strong> when you are close to the router for better speed<\/li>\n\n\n\n<li>Use <strong>2.4GHz<\/strong> when you are further away for better range<\/li>\n<\/ul>\n\n\n\n<p>If unsure, test both and compare performance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 6: Check How Many Devices Are Connected<\/h2>\n\n\n\n<p>Too many active devices can slow your WiFi.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disconnect devices you are not using<\/li>\n\n\n\n<li>Pause downloads or streaming on other devices<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 7: Test Your Speed<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Run a speed test near the router<\/li>\n\n\n\n<li>Compare results in different rooms<\/li>\n<\/ul>\n\n\n\n<p><strong>If speeds are good near the router but poor elsewhere:<\/strong><br>You likely have a coverage issue<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 8: Improve Your Coverage<\/h2>\n\n\n\n<p>If you have weak signal in parts of your home:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reposition your router<\/li>\n\n\n\n<li>Consider a WiFi extender for small gaps<\/li>\n\n\n\n<li>Use a mesh WiFi system for larger homes<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 9: Check for Device-Specific Issues<\/h2>\n\n\n\n<p>If only one device has issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restart the device<\/li>\n\n\n\n<li>Forget and reconnect to the WiFi network<\/li>\n\n\n\n<li>Check for software updates<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Fix Checklist<\/h2>\n\n\n\n<p>If you need a fast solution:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restart your router and ONT<\/li>\n\n\n\n<li>Move closer to the router<\/li>\n\n\n\n<li>Switch between 2.4GHz and 5GHz<\/li>\n\n\n\n<li>Disconnect unused devices<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaway<\/h2>\n\n\n\n<p>Most WiFi issues are caused by signal strength, interference, or too many connected devices.<\/p>\n\n\n\n<p>Following these steps in order will help you quickly identify and fix the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your WiFi is slow, unstable, or not working, follow the steps below in order. Do not skip steps. Each one helps identify the cause of the issue. Step 1: Check If the Problem Is WiFi or Your Internet Result: Step 2: Restart Your Equipment Restart everything properly: This clears&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-849","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WiFi Troubleshooting Guide - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/wifi-troubleshooting-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WiFi Troubleshooting Guide - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"If your WiFi is slow, unstable, or not working, follow the steps below in order. 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