{"id":873,"date":"2025-03-31T14:45:08","date_gmt":"2025-03-31T14:45:08","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=873"},"modified":"2025-03-31T14:45:08","modified_gmt":"2025-03-31T14:45:08","slug":"who-does-what-fno-vs-isp","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/who-does-what-fno-vs-isp\/","title":{"rendered":"Who Does What \u2013 FNO vs ISP"},"content":{"rendered":"\n<p>When it comes to fibre internet, both the <strong>Fibre Network Operator (FNO)<\/strong> and the <strong>Internet Service Provider (ISP)<\/strong> play important roles, but they handle different parts of the process. Here&#8217;s a quick guide to show who\u2019s responsible for what.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What Is an FNO?<\/h3>\n\n\n\n<p>FNO stands for <strong>Fibre Network Operator<\/strong>. These are the companies that build and maintain the fibre infrastructure in your area.<\/p>\n\n\n\n<p><strong>FNO Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installing and maintaining the fibre cables<\/li>\n\n\n\n<li>Doing all the digging, trenching, and external work<\/li>\n\n\n\n<li>Installing the <strong>ONT<\/strong> (Optical Network Terminal) inside your home<\/li>\n\n\n\n<li>Fixing faults on the fibre line if there&#8217;s a network issue<\/li>\n<\/ul>\n\n\n\n<p><strong>Examples of FNOs:<\/strong><br>Vumatel, Openserve, Frogfoot, Octotel, Link Africa, Metrofibre, and others.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What Is an ISP?<\/h3>\n\n\n\n<p>ISP stands for <strong>Internet Service Provider<\/strong>; that\u2019s Webafrica. We deliver internet access over the FNO&#8217;s fibre network and help you get connected.<\/p>\n\n\n\n<p><strong>Webafrica Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Activating and managing your fibre package<\/li>\n\n\n\n<li>Supplying and supporting your <strong>WiFi router<\/strong> (for most packages)<\/li>\n\n\n\n<li>Handling your account, billing, and upgrades<\/li>\n\n\n\n<li>Providing support and troubleshooting<\/li>\n\n\n\n<li>Logging any faults with the FNO on your behalf<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">In a Nutshell<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Task<\/th><th>FNO \u2705<\/th><th>ISP (Webafrica) \u2705<\/th><\/tr><\/thead><tbody><tr><td>Installs fibre cables<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Installs ONT<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Provides router &amp; support<\/td><td>\u274c<\/td><td>\u2705 (most packages)<\/td><\/tr><tr><td>Internet service &amp; account<\/td><td>\u274c<\/td><td>\u2705<\/td><\/tr><tr><td>Fault repair<\/td><td>\u2705 (outside)<\/td><td>\u2705 (inside\/support)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\ud83d\udccc <strong>If there\u2019s ever an issue, Webafrica is your go-to.<\/strong> We\u2019ll handle logging the problem with the FNO and keep you updated along the way.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Need Help?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>[Check <a href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/troubleshooting-fibre-no-connection-no-internet\/\" data-type=\"link\" data-id=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/troubleshooting-fibre-no-connection-no-internet\/\">Fibre Troubleshooting Guides<\/a>]<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to fibre internet, both the Fibre Network Operator (FNO) and the Internet Service Provider (ISP) play important roles, but they handle different parts of the process. Here&#8217;s a quick guide to show who\u2019s responsible for what. What Is an FNO? FNO stands for Fibre Network Operator. These&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-873","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Who Does What \u2013 FNO vs ISP - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/who-does-what-fno-vs-isp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Who Does What \u2013 FNO vs ISP - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"When it comes to fibre internet, both the Fibre Network Operator (FNO) and the Internet Service Provider (ISP) play important roles, but they handle different parts of the process. 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