{"id":911,"date":"2025-05-27T14:20:41","date_gmt":"2025-05-27T14:20:41","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=911"},"modified":"2025-05-27T14:22:12","modified_gmt":"2025-05-27T14:22:12","slug":"account-notifications-2","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/account-notifications-2\/","title":{"rendered":"Account Notifications"},"content":{"rendered":"\n<p>Stay updated on your account with Webafrica\u2019s automatic notifications. Here&#8217;s how they work and what to expect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Are Account Notifications?<\/h2>\n\n\n\n<p>These are automated messages sent to keep you in the loop with your Webafrica account. You\u2019ll receive notifications via email or SMS, depending on the type of update.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Types of Notifications You Might Receive<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Billing Notifications<\/strong>\n<ul class=\"wp-block-list\">\n<li>Payment reminders<\/li>\n\n\n\n<li>Failed payment alerts<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Service Notifications<\/strong>\n<ul class=\"wp-block-list\">\n<li>Outage alerts in your area<\/li>\n\n\n\n<li>Maintenance updates<\/li>\n\n\n\n<li>Fibre installation or activation steps<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Account Changes<\/strong>\n<ul class=\"wp-block-list\">\n<li>Password changes<\/li>\n\n\n\n<li>Contact detail updates<\/li>\n\n\n\n<li>Package upgrades or cancellations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Check or Update Your Contact Details<\/h2>\n\n\n\n<p>To ensure you get all updates:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log into <a href=\"https:\/\/my.webafrica.co.za\/\" data-type=\"link\" data-id=\"https:\/\/my.webafrica.co.za\/\">CustomerZone<\/a>.<\/li>\n\n\n\n<li>Go to <strong>User Profiles<\/strong>.<\/li>\n\n\n\n<li>Select your profile.<\/li>\n\n\n\n<li>Confirm your details are up to date.<\/li>\n\n\n\n<li>Update if needed by selecting <strong>Edit Details<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"800\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps-1024x800.png\" alt=\"\" class=\"wp-image-912\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps-1024x800.png 1024w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps-300x234.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps-768x600.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps-50x39.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps-60x47.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps-100x78.png 100w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Edit_Steps.png 1328w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to Disable or Enable Notifications <\/h2>\n\n\n\n<p>To ensure you get all updates:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log into <a href=\"https:\/\/my.webafrica.co.za\/\" data-type=\"link\" data-id=\"https:\/\/my.webafrica.co.za\/\">CustomerZone<\/a>.<\/li>\n\n\n\n<li>Go to <strong>User Profiles<\/strong>.<\/li>\n\n\n\n<li>Select your profile.<\/li>\n\n\n\n<li>Select <strong>Edit Details<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Notifications<\/strong>.<\/li>\n\n\n\n<li>Opt in or Out of the available notification options.<\/li>\n\n\n\n<li>Select <strong>Save<\/strong> to save your changes.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"803\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1-1024x803.png\" alt=\"\" class=\"wp-image-914\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1-1024x803.png 1024w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1-300x235.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1-768x602.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1-50x39.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1-60x47.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1-100x78.png 100w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/05\/Notification_Update-1.png 1323w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Can I Opt Out of Notifications?<\/h2>\n\n\n\n<p>Certain critical messages (like billing or outage notices) can\u2019t be disabled. They\u2019re essential to your account experience. For other communications like promos or surveys, you can opt out.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Still Not Getting Notifications?<\/h2>\n\n\n\n<p>Check your spam or junk folders. If you\u2019re still not receiving anything:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Double-check your contact info in ClientZone.<\/li>\n\n\n\n<li>Add <code>no-reply@webafrica.co.za<\/code> to your safe sender&#8217;s list.<\/li>\n\n\n\n<li>Check that you are not blocking the SMS contact number.<\/li>\n\n\n\n<li>Contact our Support Team if the problem continues.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Stay updated on your account with Webafrica\u2019s automatic notifications. Here&#8217;s how they work and what to expect. What Are Account Notifications? These are automated messages sent to keep you in the loop with your Webafrica account. You\u2019ll receive notifications via email or SMS, depending on the type of update. Types&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-911","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Account Notifications - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/account-notifications-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Account Notifications - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Stay updated on your account with Webafrica\u2019s automatic notifications. 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