{"id":935,"date":"2025-06-16T14:33:25","date_gmt":"2025-06-16T14:33:25","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=935"},"modified":"2025-07-07T14:22:14","modified_gmt":"2025-07-07T14:22:14","slug":"how-to-change-your-otp-number","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-change-your-otp-number\/","title":{"rendered":"How to Change Your OTP Number"},"content":{"rendered":"\n<p>You can update your One-Time Pin (OTP) number in just a few steps. This number is used to verify your identity when logging in or making changes to your account, so keeping it up to date is important.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step-by-Step Guide<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Log in to your Webafrica Customer Zone<\/strong><br>Go to <a href=\"https:\/\/my.webafrica.co.za\" data-type=\"link\" data-id=\"https:\/\/my.webafrica.co.za\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/my.webafrica.co.za<\/a> and log in using your current credentials.<\/li>\n\n\n\n<li><strong>Go to &#8216;User Profiles&#8217;<\/strong><br>Once logged in, click on <strong>&#8216;User Profiles&#8217; <\/strong>in the bottom left below <strong>&#8216;My Account&#8217;<\/strong>.<\/li>\n\n\n\n<li><strong>Edit Profile<\/strong><br>In the <strong>&#8216;Managing User Profiles&#8217; <\/strong>section, select the profile you wish to edit.<\/li>\n\n\n\n<li><strong>Update Your OTP Number<\/strong>\n<ul class=\"wp-block-list\">\n<li>Click the <strong>&#8216;Change OTP Number&#8217; <\/strong>button at the bottom of the screen.<\/li>\n\n\n\n<li>In the pop-up screen, enter your new OTP number.<\/li>\n\n\n\n<li>Click <strong>&#8216;Request OTP&#8217;<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Verify OTP Number<\/strong><br>Enter the pin that was sent to you and click <strong>&#8216;Verify OTP&#8217;<\/strong><\/li>\n\n\n\n<li><strong>Process Complete!<\/strong><\/li>\n\n\n\n<li>You may now log on and back in to test your new OTP number.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"895\" height=\"287\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/06\/Screenshot-2025-07-07-160902.png\" alt=\"\" class=\"wp-image-1025\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/06\/Screenshot-2025-07-07-160902.png 895w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/06\/Screenshot-2025-07-07-160902-300x96.png 300w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/06\/Screenshot-2025-07-07-160902-768x246.png 768w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/06\/Screenshot-2025-07-07-160902-50x16.png 50w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/06\/Screenshot-2025-07-07-160902-60x19.png 60w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/06\/Screenshot-2025-07-07-160902-100x32.png 100w\" sizes=\"auto, (max-width: 895px) 100vw, 895px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Important Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your OTP number is separate from your billing or account contact numbers.<\/li>\n\n\n\n<li>If you no longer have access to your old number and can\u2019t log in, <a href=\"https:\/\/api.whatsapp.com\/send?phone=27214649500&amp;text=Hi%20-%20Please%20can%20you%20assist%20me%3f&amp;source=&amp;data=\" data-type=\"link\" data-id=\"https:\/\/api.whatsapp.com\/send?phone=27214649500&amp;text=Hi%20-%20Please%20can%20you%20assist%20me%3f&amp;source=&amp;data=\">contact support<\/a> for help.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can update your One-Time Pin (OTP) number in just a few steps. This number is used to verify your identity when logging in or making changes to your account, so keeping it up to date is important. Step-by-Step Guide Important Notes<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[294],"ht-kb-tag":[],"class_list":["post-935","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-the-customer-zone"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Change Your OTP Number - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-change-your-otp-number\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Change Your OTP Number - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"You can update your One-Time Pin (OTP) number in just a few steps. 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