{"id":968,"date":"2025-07-03T14:40:46","date_gmt":"2025-07-03T14:40:46","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=968"},"modified":"2025-07-03T17:17:15","modified_gmt":"2025-07-03T17:17:15","slug":"how-to-use-live-chat-on-the-webafrica-mobile-app","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-use-live-chat-on-the-webafrica-mobile-app\/","title":{"rendered":"How to Use Live Chat on the Webafrica Mobile App"},"content":{"rendered":"\n<p>Need help fast? You can chat to us directly from the Webafrica Mobile app using our secure live chat option. Here&#8217;s how to start a chat session.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Open the Live Chat<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tap the <strong>&#8220;Live Chat&#8221;<\/strong> tab at the bottom of the app.<\/li>\n\n\n\n<li>You\u2019ll see a welcome screen asking for your mobile number.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"413\" height=\"831\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/1.-Live-Chat.png\" alt=\"\" class=\"wp-image-969\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/1.-Live-Chat.png 413w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/1.-Live-Chat-149x300.png 149w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/1.-Live-Chat-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/1.-Live-Chat-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/1.-Live-Chat-50x100.png 50w\" sizes=\"auto, (max-width: 413px) 100vw, 413px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Enter Your Mobile Number<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Type in your mobile number and tap <strong>Submit<\/strong>.<\/li>\n\n\n\n<li>We\u2019ll send you a <strong>One-Time PIN (OTP)<\/strong> via SMS for security.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"827\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Live-Chat.png\" alt=\"\" class=\"wp-image-970\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Live-Chat.png 412w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Live-Chat-149x300.png 149w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Live-Chat-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Live-Chat-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Live-Chat-50x100.png 50w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Enter the OTP<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once you receive the SMS, type the <strong>4-digit OTP<\/strong> into the app.<\/li>\n\n\n\n<li>Tap <strong>Continue<\/strong> to start chatting.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"827\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/5.-Live-Chat.png\" alt=\"\" class=\"wp-image-971\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/5.-Live-Chat.png 412w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/5.-Live-Chat-149x300.png 149w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/5.-Live-Chat-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/5.-Live-Chat-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/5.-Live-Chat-50x100.png 50w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Start Your Chat<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019ll be connected to <strong>Willie<\/strong>, our friendly chatbot.<\/li>\n\n\n\n<li>You can type your question, or use one of the menu shortcuts provided.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"831\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/7.-Live-Chat.png\" alt=\"\" class=\"wp-image-972\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/7.-Live-Chat.png 412w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/7.-Live-Chat-149x300.png 149w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/7.-Live-Chat-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/7.-Live-Chat-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/7.-Live-Chat-50x100.png 50w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Menu Shortcuts<\/h2>\n\n\n\n<p>For quick help, you can type one of these numbers in the chat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>0<\/strong> \u2013 Main Menu<\/li>\n\n\n\n<li><strong>1<\/strong> \u2013 Check internet availability in your area<\/li>\n\n\n\n<li><strong>2<\/strong> \u2013 Troubleshoot your connection<\/li>\n\n\n\n<li><strong>3<\/strong> \u2013 Check for outages<\/li>\n\n\n\n<li><strong>4<\/strong> \u2013 Speak to an agent<\/li>\n\n\n\n<li><strong>5<\/strong> \u2013 Line fault updates<\/li>\n\n\n\n<li><strong>6<\/strong> \u2013 Search Knowledgebase<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Tips for Better Help<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep your search terms short and clear (e.g. <strong>help with WiFi<\/strong>).<\/li>\n\n\n\n<li>If you need to speak to a person, type <strong>4<\/strong> to reach an agent.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need help fast? You can chat to us directly from the Webafrica Mobile app using our secure live chat option. Here&#8217;s how to start a chat session. 1. Open the Live Chat 2. Enter Your Mobile Number 3. Enter the OTP 4. Start Your Chat 5. Menu Shortcuts For quick&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[507],"ht-kb-tag":[],"class_list":["post-968","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-mobile-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Use Live Chat on the Webafrica Mobile App - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-use-live-chat-on-the-webafrica-mobile-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Use Live Chat on the Webafrica Mobile App - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"Need help fast? 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