{"id":981,"date":"2025-07-03T16:53:00","date_gmt":"2025-07-03T16:53:00","guid":{"rendered":"https:\/\/knowledge.webafrica.co.za\/?post_type=ht_kb&#038;p=981"},"modified":"2025-07-03T17:16:54","modified_gmt":"2025-07-03T17:16:54","slug":"how-to-run-a-wifi-health-check-using-the-webafrica-mobile-app","status":"publish","type":"ht_kb","link":"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-run-a-wifi-health-check-using-the-webafrica-mobile-app\/","title":{"rendered":"How to Run a WiFi Health Check Using the Webafrica Mobile App"},"content":{"rendered":"\n<p>If you&#8217;re experiencing slow speeds or unreliable connectivity, the Health Check tool in the Webafrica mobile app can help identify possible issues with your WiFi setup.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Go to the Scan Section<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tap <strong>Scan<\/strong> at the bottom of the app.<\/li>\n\n\n\n<li>Select <strong>\u201cStart Your Scan\u201d<\/strong> under <strong>Run A Health Check<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"415\" height=\"828\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Scan.png\" alt=\"\" class=\"wp-image-982\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Scan.png 415w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Scan-150x300.png 150w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Scan-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Scan-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/2.-Scan-50x100.png 50w\" sizes=\"auto, (max-width: 415px) 100vw, 415px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Before You Start<\/h2>\n\n\n\n<p>You\u2019ll be asked to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable your location<\/strong> \u2013 This helps the app detect your WiFi accurately.<\/li>\n\n\n\n<li><strong>Connect to your WiFi network<\/strong> \u2013 Make sure you\u2019re connected to the correct WiFi before scanning.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"411\" height=\"831\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/6.-Scan.png\" alt=\"\" class=\"wp-image-983\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/6.-Scan.png 411w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/6.-Scan-148x300.png 148w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/6.-Scan-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/6.-Scan-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/6.-Scan-49x100.png 49w\" sizes=\"auto, (max-width: 411px) 100vw, 411px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Grant Location Permission<\/h2>\n\n\n\n<p>The app requires precise location access to analyse your WiFi network:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Tap <strong>Continue<\/strong>.<\/li>\n\n\n\n<li>You\u2019ll be prompted to allow location access. Tap <strong>Go to Settings<\/strong>.<\/li>\n\n\n\n<li>Under app permissions, set <strong>Location<\/strong> to <strong>Allow only while using the app<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"827\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/10.-Scan.png\" alt=\"\" class=\"wp-image-984\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/10.-Scan.png 410w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/10.-Scan-149x300.png 149w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/10.-Scan-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/10.-Scan-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/10.-Scan-50x100.png 50w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Get Close to Your Router<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Move near your WiFi router for best results.<\/li>\n\n\n\n<li>Tap <strong>Continue<\/strong> when ready.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"827\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/13.-Scan.png\" alt=\"\" class=\"wp-image-985\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/13.-Scan.png 412w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/13.-Scan-149x300.png 149w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/13.-Scan-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/13.-Scan-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/13.-Scan-50x100.png 50w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Wait While the Scan Runs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The scan may take up to 2 minutes.<\/li>\n\n\n\n<li>Keep the screen open during the scan.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"413\" height=\"830\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/15.-Scan.png\" alt=\"\" class=\"wp-image-986\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/15.-Scan.png 413w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/15.-Scan-149x300.png 149w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/15.-Scan-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/15.-Scan-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/15.-Scan-50x100.png 50w\" sizes=\"auto, (max-width: 413px) 100vw, 413px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. View Your Results<\/h2>\n\n\n\n<p>Once done, you\u2019ll see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Download and upload speed results<\/strong><\/li>\n\n\n\n<li><strong>Network health rating<\/strong><\/li>\n\n\n\n<li>A message confirming if any alerts were found<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"415\" height=\"830\" src=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/17.-Scan.png\" alt=\"\" class=\"wp-image-987\" srcset=\"https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/17.-Scan.png 415w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/17.-Scan-150x300.png 150w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/17.-Scan-25x50.png 25w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/17.-Scan-30x60.png 30w, https:\/\/knowledge.webafrica.co.za\/wp-content\/uploads\/2025\/07\/17.-Scan-50x100.png 50w\" sizes=\"auto, (max-width: 415px) 100vw, 415px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. What If No Issues Are Found?<\/h2>\n\n\n\n<p>If the scan doesn&#8217;t find any problems but you\u2019re still having issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try rebooting your router.<\/li>\n\n\n\n<li>Use the <strong><a href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-use-live-chat-on-the-webafrica-mobile-app\/\" data-type=\"link\" data-id=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-use-live-chat-on-the-webafrica-mobile-app\/\">Live Chat<\/a><\/strong> feature to troubleshoot further.<\/li>\n\n\n\n<li>Check for <a href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-check-for-network-outages-in-the-webafrica-mobile-app\/\" data-type=\"link\" data-id=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-check-for-network-outages-in-the-webafrica-mobile-app\/\"><strong>network outages<\/strong> <\/a>in your area using the same Scan tab.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re experiencing slow speeds or unreliable connectivity, the Health Check tool in the Webafrica mobile app can help identify possible issues with your WiFi setup. 1. Go to the Scan Section 2. Before You Start You\u2019ll be asked to: 3. Grant Location Permission The app requires precise location access&#8230;<\/p>\n","protected":false},"author":2,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[507],"ht-kb-tag":[],"class_list":["post-981","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-mobile-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Run a WiFi Health Check Using the Webafrica Mobile App - Webafrica Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knowledge.webafrica.co.za\/index.php\/knowledge-base\/how-to-run-a-wifi-health-check-using-the-webafrica-mobile-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Run a WiFi Health Check Using the Webafrica Mobile App - Webafrica Knowledgebase\" \/>\n<meta property=\"og:description\" content=\"If you&#8217;re experiencing slow speeds or unreliable connectivity, the Health Check tool in the Webafrica mobile app can help identify possible issues with your WiFi setup. 1. 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