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How to Change Your OTP Number

You can update your One-Time Pin (OTP) number in just a few steps. This number is used to verify your identity when logging in or making changes to your account, so keeping it up to date is important.

Step-by-Step Guide

  1. Log in to your Webafrica Customer Zone
    Go to https://my.webafrica.co.za and log in using your current credentials.
  2. Go to ‘User Profiles’
    Once logged in, click on ‘User Profiles’ in the bottom left below ‘My Account’.
  3. Edit Profile
    In the ‘Managing User Profiles’ section, select the profile you wish to edit.
  4. Update Your OTP Number
    • Click the ‘Change OTP Number’ button at the bottom of the screen.
    • In the pop-up screen, enter your new OTP number.
    • Click ‘Request OTP’
  5. Verify OTP Number
    Enter the pin that was sent to you and click ‘Verify OTP’
  6. Process Complete!
  7. You may now log on and back in to test your new OTP number.

Important Notes

  • Your OTP number is separate from your billing or account contact numbers.
  • If you no longer have access to your old number and can’t log in, contact support for help.

Updated on July 7, 2025

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