Update Payment Methods in Your Customer Zone

Updated 1 September 20201 min read5 steps

Need to update your debit order banking details? You can do this quickly through the Webafrica Customer Zone.

1. Log In to the Customer Zone

   Log in to your Webafrica Customer Zone and navigate to My Billing.

   

2. In the Payment Details Section

   Under Payment Details, click the dropdown menu and select:

   Add: Debit Order Details

   

3. Capture Your Banking Details

   Complete the required fields:

   • Bank Name
   • Account Holder
   • Account Number
   • Universal Branch Code
   • Debit Order Account Type
     • Cheque/Current Account
     • Savings Account
     • Transmission Account
   • Collection Date
     • 1st
     • Last Working Day of the Month

   

4. Accept the Debit Order Mandate

   Read through the debit order mandate terms and conditions.

   Tick the checkbox to confirm acceptance of the mandate.

   

5. Save the Payment Method

   Click Add Payment Method.

   Once submitted, a confirmation message will appear advising that your request is being processed.

   

Important Information

• Banking details must belong to the authorised account holder.
• Incorrect banking details may result in failed debit orders or service interruptions.
• Updates may take some time to reflect on your account.
• Depending on when the change is made, the update may only apply from the next billing cycle.