Webafrica Knowledgebase

Help Topics

• Mobile App

  Everything you need to know about using the Webafrica Mobile App. Learn how to manage your account, make payments, check for outages, troubleshoot your connection, and chat with support. All from your phone.

• Customer Zone

  Everything you need to know about using the Webafrica Customer Zone. Learn how to manage your account, update your details, view invoices, and track your services online.

• Your Router Has Arrived!

  Just received your Webafrica router? This section will guide you through unboxing, setup, connecting your devices, and getting online in no time.

• Billing

  Find answers to all your billing questions. Learn how to view your invoices, make payments, manage your payment methods, and understand your account balance.

• Email Setup

  Step-by-step guides to help you set up and manage your Webafrica email. Learn how to configure your email on different devices and troubleshoot common issues.

• Fibre

  Everything you need to know about your Fibre connection. From installation and activation to troubleshooting and speed tips, we've got you covered.

• Hardware

  Get support for your Webafrica hardware. Learn how to set up, connect, and troubleshoot your router and other equipment.

• Help & Support

  Need assistance? This section covers general support topics, including how to get in touch, use live chat, log queries, and find quick answers to common questions.

• LTE

  Get help with your LTE service. Learn how to set up your LTE router, manage your connection, check coverage, and troubleshoot common issues.

• Network status

  Stay informed about your connection. Learn how to check for outages, monitor your network health, and understand service updates in your area.

• Products

  Explore Webafrica’s range of products and services. Find info on Fibre, LTE, VoIP, and more to help you choose the right solution for your needs.

• Telkom ADSL/Lines

  Support for legacy Telkom ADSL and landline services. Learn how to manage your line, troubleshoot connection issues, and understand the migration to newer technologies.

• WiFi

  Get the best out of your WiFi. Learn how to optimise your signal, connect your devices, change your WiFi name or password, and fix common wireless issues.