Help & Support
Need assistance? This section covers general support topics, including how to get in touch, use live chat, log queries, and find quick answers to common questions.
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Account, Records, Complaints and Compliments: Frequently Asked QuestionsHow to Complete RICA for Your Webafrica OrderHow to Follow Up on a FaultUnderstanding Speed Tests and Internet SpeedsFestive Season Network Freeze Periods (2025 - 2026)What happens if I choose to cancel?Web Hosting SupportLoad-Shedding / Eskom Power Outages and your InternetChanging Tech: How to Upgrade your Webafrica Internet ConnectionWhat are Webafrica’s Peak Network Times?Choosing the best Webafrica service for youPort Forwarding 101Setting DNS Servers Manually on your PCHow to clear your CacheMoving Homes - How to Move your Webafrica Service
