How to Check for Network Outages in the Webafrica Mobile App

Updated 3 July 20251 min read4 steps

If you’re having connection issues, it’s a good idea to first check if there’s a known outage in your area. The Webafrica app makes this quick and easy.

1. Open the Network Status Tool

   • Tap the Scan icon at the bottom of the app.
   • Select “Check My Area” under the Network Status section.

   

2. Search by Address or Use Your Location

   Option A: Use Your Current Location

   • Tap “Use current location”.
   • The app will check if there are any current outages based on your location.

   Option B: Search by Address

   • Enter your street address in the search bar.
   • Select the correct address from the dropdown.
   • Tap the orange search icon to load results.

   

3. View Network Status

   • The app will display the network status for your product (e.g. Fibre).
   • A red dot means there is at least one active outage.
   • Tap on the product to view more details.

   

4. Check Outage Details

   When you open an outage, you’ll see:

   • Outage ID
   • Date and Time
   • Status (e.g. Open)
   • Affected areas (e.g. Vumatel - Ekurhuleni/Boksburg/Comet)
   • A reminder not to call during active outages, as updates are continuously posted in the app.