If you have an existing Telkom landline number, you can request to port the number to your Webafrica VoIP service from your Customer Zone.
Porting lets you keep your existing number while moving it to a Webafrica VoIP service.
Before You Start
Before requesting a number port, please make sure:
- You have an active Webafrica VoIP service.
- The number you want to port is still active with your current provider.
- You have permission to port the number.
- Your account details with your current provider are correct.
- You have your banking details ready for the debit order mandate.
Number porting can take up to 21 days. We may contact you for additional information after your request is submitted.
How to Request a Number Port
Step 1: Log Into Your Customer Zone
Log into your Webafrica Customer Zone.
Step 2: Go to My Services
From the menu on the left, select My Services.
Then select All Services.
Step 3: Open Your VoIP Service
Find your VoIP service in the list.
Select the view icon next to the service.
Step 4: Select Change
On the service details page, select Change.
A menu will appear.
Select Port Number.
Step 5: Complete the Porting Order
You will be taken to the checkout page.
Complete the required banking details and enter the telephone number you want to port.
The number must be entered in the correct format, for example:
+27123456789
Step 6: Accept the Debit Order Mandate
Read the debit order mandate terms and conditions.
Tick the box to accept the terms and conditions.
Step 7: Complete the Order
Once all required fields are completed, select Complete Order.
Your porting request will then be submitted.
How Long Does Number Porting Take?
The full number porting process can take up to 21 days.
The timeframe depends on the information provided, the current provider, and whether any additional checks or documents are required.
Important Things to Know
- The number you want to port must still be active.
- Do not cancel the number with your current provider before the port is complete.
- Cancelling the number too early may cause the port to fail.
- We may contact you if more information is needed.
- A porting fee may apply.
- The account holder and bank account holder may need to be the same for the debit order mandate.
What Happens After I Submit the Request?
Once your request is submitted, Webafrica will process the porting order.
If anything else is needed, we will contact you.
Once the port is complete, your number will work on your Webafrica VoIP service.