When it comes to fibre internet, both the Fibre Network Operator (FNO) and the Internet Service Provider (ISP) play important roles, but they handle different parts of the process. Here’s a quick guide to show who’s responsible for what.
What Is an FNO?
FNO stands for Fibre Network Operator. These are the companies that build and maintain the fibre infrastructure in your area.
FNO Responsibilities:
- Installing and maintaining the fibre cables
- Doing all the digging, trenching, and external work
- Installing the ONT (Optical Network Terminal) inside your home
- Fixing faults on the fibre line if there’s a network issue
Examples of FNOs:
Vumatel, Openserve, Frogfoot, Octotel, Link Africa, Metrofibre, and others.
What Is an ISP?
ISP stands for Internet Service Provider; that’s Webafrica. We deliver internet access over the FNO’s fibre network and help you get connected.
Webafrica Responsibilities:
- Activating and managing your fibre package
- Supplying and supporting your WiFi router (for most packages)
- Handling your account, billing, and upgrades
- Providing support and troubleshooting
- Logging any faults with the FNO on your behalf
In a Nutshell
| Task | FNO ✅ | ISP (Webafrica) ✅ |
|---|---|---|
| Installs fibre cables | ✅ | ❌ |
| Installs ONT | ✅ | ❌ |
| Provides router & support | ❌ | ✅ (most packages) |
| Internet service & account | ❌ | ✅ |
| Fault repair | ✅ (outside) | ✅ (inside/support) |
📌 If there’s ever an issue, Webafrica is your go-to. We’ll handle logging the problem with the FNO and keep you updated along the way.
Need Help?
- [Check Fibre Troubleshooting Guides]