If you have just placed a Fibre order or are interested in getting a Fibre connection, you need to know the installation turnaround times. We are affiliated with a number of different Fibre infrastructure providers and they all have their own installation times.
You can check your standard install time for the provider your Fibre is with below. Please check the arrows to find the time frame. If yours is not displayed below, please click here, scroll down, then click the arrow as indicated by the green circle to find your provider:
What could lead to hold-ups if the Fibre is not installed within the given time frame?
YOU LIVE IN A GATED COMMUNITY/BLOCK OF FLATS
You live in a complex or gated community and your Body Corporate hasn’t given access to our Fibre Infrastructure Provider to install Fibre. We suggest you approach them and ask them to allow fibre to be installed.
DELAYS BY THE INFRASTRUCTURE PROVIDER
This can happen from time to time. Even though your area is Fibre ready, there can be unexpected delays, or only a part of your area is Fibre ready. Fear not, your street won’t be far behind.
DELAYS IN YOUR EXISTING FIBRE LINE BEING RELEASED
This applies to you if you already have Fibre with another ISP. When switching between ISPs, your Fibre line first needs to be released by your existing ISP back to the Infrastructure Provider before we can take it over.
YOU ALREADY HAVE AN EXISTING ORDER WITH ANOTHER ISP
If you have signed up with multiple ISPs for the same Fibre service, this will lead to delays in getting your Fibre activated. We require you to cancel any existing orders before we can process your Webafrica order.
Contacting Support
WhatsApp:
- We have a super handy automated WhatsApp support line.
- To use it, add the number 0214649500 to your contacts as “Webafrica WhatsApp”.
- Open your WhatsApp, search for the contact, and pop us a message. The bot who runs our WhatsApp is called “Willie” and he’s available 24/7. Not only can Willie direct you to useful troubleshooting articles, but he can also tell you if there are any outages.
- If you contact “Willie” during our usual support hours, you can also opt to speak with a real support agent.
Please note: All Webafrica deals and packages are subject to change without notification. These include our terms and conditions as it relates to costs and deal/package structures for all of our service providers.