Webafrica 5G Not Working? Here's How to Fix It
If your Webafrica 5G isn't working, start with the router's lights. No lights: check the power adapter and try another plug point. Network light red or off: unplug the router, reseat the nano-SIM, plug it in and wait 3 to 5 minutes. Connected but no internet: log in at 192.168.0.1 and check the APN is set to "webafrica", then restart. Slow speeds: try a few spots near a window, and check whether you've reached your fair usage threshold, which drops your speed to 5Mbps. Still stuck? Chat to us and we'll get the faults team on it.
Most 5G hiccups can be sorted in a few minutes. Find what you're seeing below and work through the checks.
Before you start
Check Network Status to see if there's a known problem on the Comsol network in your area.
What are your router lights showing?
The lights on the front of your router show signal, network, WiFi and power.
| What you see | Go to |
|---|---|
| No lights at all | No power |
| Network light red or off | No 5G signal |
| Lights normal, but no internet | Connected but no internet |
| Slow all the time | Slow speeds |
| Slow only in the evenings | Slow in the evenings |
| Connection keeps dropping | Connection keeps dropping |
No power
- Check the power adapter is firmly plugged into the Power port on the back.
- Plug the router into a different plug point that you know works.
Still no lights? Your router needs a check-up. Chat to us and we'll help.
No 5G signal
A red network light usually means the router can't find the network or can't read the SIM.
Reseat your SIM
Unplug the router, take the SIM out of the slot on the bottom, check it's not damaged, and pop it back in until it clicks.
Restart the router
Plug it back in and give it a full 3 to 5 minutes.
Check your position
Move the router near a window and higher up. See where to put your 5G router.
Check coverage
Make sure you're in an area with Comsol 5G coverage on our coverage map.
Connected but no internet
- Log in to your router at
192.168.0.1and check the APN is set towebafrica. If it's missing or wrong, add it again using how to set up your Webafrica Comsol 5G APN. - Restart the router and wait 3 to 5 minutes.
- Check that your account is active. If it's suspended, you'll see a page with payment options.
If the router was reset, the APN gets wiped. Pop it back in and you should be good to go.
Slow speeds
- Check your data. If you've reached your fair usage threshold, you'll be on 5Mbps until your usage resets. That's expected, not a fault.
- Improve placement. Try a few spots near a window, higher up and away from walls and metal. Check your signal after each move.
- Test right next to the router. Run a speed test on a device beside the router, or plugged in with a network cable. Fast there but slow in the bedroom? That's your home WiFi range, not your 5G.
Slow in the evenings
Evenings are rush hour on every network. First check you haven't reached your fair usage threshold. If you haven't, run one speed test in the evening and one during the day, and keep both results handy in case you need to chat to us.
Connection keeps dropping
- Check your signal strength 2 or 3 times over a few minutes. If it's jumping around, try a better spot.
- Keep the router out of direct sun and closed cupboards, and don't block the vents on the top and bottom. Overheating can cause drops.
- Restart the router.
Still not working?
If you've tried everything above, chat to us. To speed things up, have this ready:
- What you're seeing (lights, error, slow speeds)
- Your router's signal reading (RSRP)
- Your speed test results
- Your exact address or location pin
We'll check your Service and, if needed, log it with the faults team. They'll keep you updated by message.
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