How to Cancel Your Vuma Reach Service
You can cancel Vuma Reach in the Customer Zone by giving one full calendar month’s notice. Your service stays on until the last day of the month after you cancel, and there’s no cancellation fee. The Fibre Box (ONT) stays at the property, so there’s nothing to return.
How much notice do I need to give?
Vuma Reach needs one full calendar month’s notice. Whatever day you cancel, your service stays on until the last day of the following month, and that’s your final payment.
| If you cancel on | Your service stays on until |
|---|---|
| 1, 15 or 31 October | 30 November |
| 1 November | 31 December |
| 20 January | 28 February (29 in a leap year) |
Is there a cancellation fee?
No. There’s no cancellation fee on Vuma Reach. You only pay for your notice month.
What happens to my Fibre Box?
Your Fibre Box (ONT) stays at the property for the next owner or tenant, so there’s nothing to return or send back.
How do I cancel?
- Log in to the Customer Zone at my.webafrica.co.za. Can’t log in? Reset your password first.
- Select your Vuma Reach service.
- Submit your cancellation. You’ll get a confirmation straight away.
The same process applies whether you pay by card or with EasyPay.
Moving home?
Your Vuma Reach service can’t move with you to a new address. Cancel your current service, then sign up at your new address for whichever service is available there. See Moving Home with an Existing Vuma Reach ONT.
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