What to Do If Your Vuma Reach Service Is Suspended

If your Vuma Reach service is suspended, it usually means a payment wasn’t received or couldn’t be processed. Pay the outstanding amount in the Webafrica App, the Customer Zone, online at pay.webafrica.co.za/vumatelreach, or with EasyPay, and your service reconnects automatically once your payment reflects. You have 60 days from the date of suspension to pay before your order is cancelled.

Updated 22 July 20262 min read8 steps

If your Vuma Reach service has been suspended, it usually means a payment wasn’t received or couldn’t be processed. Once the outstanding amount is paid and reflects on your account, your service reconnects automatically.

How do I know my service has been suspended?

When you try to browse the internet on your Vuma Reach WiFi, you’ll be taken to a “Need to make a payment?” page instead of the website you wanted. This confirms that your service is suspended because of a missed payment, not a Fibre fault.

How long do I have to pay?

You have 60 days from the date your service is suspended to pay. If payment isn’t received within 60 days, your service is cancelled and you’ll need to place a new Vuma Reach order and complete the sign-up process again.

How do I pay in the Webafrica App?

1. Open the Webafrica App.
2. Select Billing.
3. Tap the overdue amount.
4. Enter your card details and confirm the payment.

How do I pay online by card?

Visit pay.webafrica.co.za/vumatelreach and enter the cellphone number registered on your account. Confirm the OTP sent to you and complete the payment using your bank card.

How do I pay with EasyPay?

1. Log in to the Webafrica Customer Zone.
2. Go to My Billing.
3. Find your EasyPay reference number.
4. Use your EasyPay reference number to pay at a till point that accepts EasyPay (such as Pick n Pay, Boxer, Shoprite or any Kazang outlet), through the EasyPay App, or through another supported EasyPay payment channel.

How long will reconnection take?

• Webafrica App or online card payment: up to 15 minutes
• EasyPay in store: usually a couple of hours, sometimes several

Use only one payment method for each payment, and make sure you use the correct EasyPay reference number or registered cellphone number. Trying different methods may cause delays while the payment is matched to your account.

Paid but still not connected?

If your payment has reflected but your service hasn’t reconnected after the expected time, or you used the wrong payment reference, follow the steps in Paid but Vuma Reach Still Not Connected? Here’s What to Do.

How do I avoid future interruptions?

• Choose automatic card payments, so your payment is collected each month.
• Paying yourself each month? Set a reminder a few days before your month ends. We’ll also send you a payment reminder.
• Keep your card and contact details up to date in the Customer Zone.

For more information, see Vuma Reach Billing Explained.