Thinking about Fibre or already signed up? Here are answers to some of the most common Fibre questions.
Why Choose Fibre?
Fibre is fast, reliable, and designed for modern internet use.
Whether you’re streaming, gaming, working from home, attending online classes, or connecting multiple devices, Fibre delivers a smoother and more stable online experience.
Benefits of Fibre include:
- Fast downloads and uploads
- Smooth streaming and video calls
- Stable gaming and browsing
- Better performance for multiple connected devices
- Reliable connectivity for work and entertainment
Do I Need a Telephone Line for Fibre?
No.
Fibre does not require a traditional telephone line or voice service.
Your Fibre connection is installed separately and connects directly to your home.
Do I Need a Special Router for Fibre?
Yes.
Fibre requires a compatible Fibre router.
Webafrica provides a free-to-use router on supported Fibre packages, so there is no need to buy one separately.
Your router arrives pre-configured, making setup quick and easy.
What Fibre Speed Should I Choose?
The right speed depends on how many people use the internet and what you do online.
20-50 Mbps
Good for:
- Browsing
- Social media
- HD streaming
- Light home use
50-100 Mbps
Good for:
- Small families
- Video calls
- Streaming on multiple devices
- Gaming
100-200 Mbps
Good for:
- Work-from-home households
- Multiple users
- 4K streaming
- Heavy internet usage
200 Mbps+
Good for:
- Large households
- Smart homes
- Heavy streaming and gaming
- Many connected devices
Is Fibre Uncapped?
Yes.
Webafrica Fibre products are uncapped, meaning you do not need to worry about monthly usage limits.
You can stream, browse, game, work, and stay connected without monitoring your usage.
How Do I Sign Up for Fibre?
Signing up is simple.
- Check Fibre availability at your address
- Choose a package that suits your needs
- Complete your signup online
- We arrange installation where required
Existing customers can log in to their Customer Zone to view Fibre options available at their address.
What Happens After My Fibre Is Installed?
Once your Fibre line has been activated:
- Plug in your router
- Wait a few minutes for it to connect
- Start using your internet
Your router is pre-configured, so setup is quick and easy.
Tip: Restarting the router after activation can help establish the connection.
How Long Does Fibre Installation Take?
Installation times vary depending on the Fibre provider and technician availability.
Most Fibre installations are completed within 7 to 21 working days, although some areas or estates may take longer.
Can I Upgrade, Downgrade or Cancel?
Yes.
Upgrades
Usually processed as soon as possible.
Downgrades
Normally take effect from the next billing cycle.
Cancellation
One calendar month’s notice is required.
If a free-to-use router is supplied, it must be returned when the service is cancelled. Charges may apply if it is not returned.
Installation or connection clawback fees may apply if the service is cancelled within the provider’s minimum term.