How to Complete the Webafrica eRICA Process

Updated 16 May 20251 min read12 steps

To comply with RICA regulations, all LTE orders must be validated via an online identity verification process. Follow the steps below to complete your Webafrica eRICA process.

Accept the Terms and Conditions

Tick both boxes to confirm:
- You consent to the processing of your personal and biometric data.
- You’ve read and accepted the Terms and Conditions.
  Click Accept.
Choose Your Identification Method

Select your preferred option:
- Identity Document Number
- Passport Number
Enter Your ID Number

Enter your South African ID number and click Submit.
Capture or Upload Your ID

Choose one of the following:
- Upload a copy of your ID
- Take a photo using your device
Select Your ID Type

Pick either:
- Green ID Book, or
- New ID Card
Upload Your ID Document
- Upload a clear image of your ID (PNG/JPG under 2MB)
- Click Submit to continue
Take a Profile Photo

Follow the on-screen guidelines:
- Face the camera
- Be in close proximity
- Make sure your face is clear and well-lit
  Click Got it to start.
Capture and Confirm Your Photo

Once the camera activates:
- Take a photo
- Click Confirm or Retake if needed
Enter Your Residential Address

Complete all address fields:
- Street, Unit/Complex, Suburb, City, Province, Postal Code
  Click Validate
Upload Your Proof of Address

Accepted documents (dated within 3 months):
- Utility Bill
- Bank Statement or Confirmation Letter
- Retail Bill (e.g. cell phone or internet)
Final Submission

Click Complete to submit your onboarding information.
Confirmation

Once submitted successfully, you’ll see a message confirming completion. You may now close the application.

Note: Your submission will be reviewed. If more info is required, we’ll contact you.