Understanding your invoice To view or download your invoice 1. Log in to your Customer Zone 2. In the left panel select Billing 3....
Why pay with your credit card? Paying with your credit card means one less thing to remember. You obviously have enough on your mind. Remembering to...
How to get a statement You can easily view and download your invoices in your Customer Zone 1. Log into your Customer Zone 2. Select My...
Webafrica payment terms When you sign up with Webafrica you will be on our standard billing terms by default. Your payment is due...
Uploading your proof of payment Upload your payment receipt via the Customer Zone Log in to the Customer Zone Under Billing Information click ‘Upload Proof of Payment’ Select the...
Refund process If a refund is requested, you will be asked to provide the following details: Account holder name Bank name Account...
Debit Mandate form All debit orders run between the 27th of the month and the 1st of the following month. The debit order...
Invoice and Billing disputes If you have received your invoice and you find something which you don’t understand or don’t agree with, you can...
Where’s my invoice? Hello Webafrican, are you wondering: “Where is my invoice?” or “Why have I not received an email with my invoice?”...
Update Payment Methods in Your Customer Zone How to Use your Billing Zone In your Webafrica customer zone, you will see several tabs at the top of...
Reasons for Card Payment Failures If you’ve encountered an error while making a card payment using our Pay Now feature, you will be presented with...
I Want to Change my Payment Method How to change or update your payment method: Log into your Customer Zone Go to My Billing options Select Add New Payment Method...
How Can I Pay my Webafrica Account? Accepted payment methods Webafrica offers a variety of payment methods to make it easy for you to pay your bill. We accept the...
Vuma Reach Billing How you are billed on your Vuma Reach service Your Vuma Reach billing is broken up as follows: Vuma Reach...
Online Payments When making your account payment via credit card to keep your awesome internet line uninterrupted, ensure your account/card details are...
Vuma Reach Prepaid Payments How our Prepaid payments work: If you have signed up for the prepaid payment method on our Vuma Reach service,...