All debit orders run between the 27th of the month and the 1st of the following month.
How the Debit Mandate Works
- When you sign up, you’ll agree to a debit order mandate as part of the terms and conditions (this may be read to you telephonically or accepted online).
- Your first payment will be deducted 1 – 2 business days after your first invoice, unless your invoice is issued within 7 days of month-end. In that case, it will be deducted during the normal debit run (between the 27th and 1st).
- If you want to change your debit order date, you can do so in your Customer Zone under My Billing.
Important to Know
- Failed debit orders: If a debit order request fails, a R50.00 bounce fee may apply.
- Cut-off date: Any debit order changes or submissions must be made before the 26th of the month to apply to the current cycle.
- Avoid duplicates: If you make a manual payment, do it at least 2 days before your debit order date.
Notes
All Webafrica deals and packages are subject to change without notice. This includes our terms and conditions as they relate to costs and package structures for all our service providers.