Festive Season FNO Freeze Periods for 2021/22
The festive season is upon us and some of the Fibre Network Operators (FNO) will shut down for specific dates. During these times, our support for those services might be hindered.
Important: If you have ordered a Fibre service during the freeze period of your specific FNO, please be aware that there will be a delay in getting your order accepted by the FNO and getting you installed. Don’t fear! You can still order and get your name on the list for when they reopen.
Freeze Periods:
Balwin Fibre: 10 December – 10 January (installations), support will continue
Clear Access Fibre: Installations and support will continue on skeleton staff
Fibre Geeks Fibre: 15 December – 10 January (installations), support will continue on skeleton staff
Frogfoot Fibre: Installations and support will continue on skeleton staff
Lightstruck Fibre: Installations and support will continue on skeleton staff
LinkLayer Fibre: 22 December – 5 January (installations), support will continue on skeleton staff
MetroFibre: Installations and support will continue on skeleton staff
Octotel Fibre: 23 December – 3 January (installations), support will continue on skeleton staff
Openserve: 22 December – 5 January
Vodacom Fibre: Installations and support will continue on skeleton staff
Vumatel (Vuma Core & Vuma Reach): Installations and support will continue on skeleton staff
Zoom Fibre: 23 December – 10 January (installations), support will continue
Our sales will be closed on 25-27 December. But don’t fear! You can still order one of our awesome products online on our website.
Webafrica WhatsApp Live Chat support channels will be available for the majority of the period. The only day all support channels will be fully unavailable is on 25 December.
WhatsApp support times for those days will be as follow:
24 Dec (Fri) : 10:00 to 15:00
25 Dec (Sat) : All channels & offices closed
26 Dec (Sun) : 10:00 to 15:00
27 Dec (Mon): 10:00 to 15:00
31 Dec (Fri) : 10:00 to 15:00
01 Jan (Sat) : 10:00 to 15:00
Any date not mentioned above will operate business as usual at normal support hours:
Mon-Fri: 7am-9pm
Sat, Sun and Public Holidays: 8am-6pm
Need to chat with someone on WhatsApp? Simply add 021 464 9500 as a contact on your phone and send us a WhatsApp to get sorted in no time.