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Festive Season/Holiday hours

Festive Season FNO Freeze Periods for 2020/21

The festive season is upon us and some of the Fibre Network Operators (FNO) will shutdown for specific dates. During these times, our support for those services might be hindered.

Please take note of the following freeze periods:

All installations will be paused during these periods. If you have ordered a fibre service during these times please be aware that there will be a delay in getting you installed.

Lightstruck: 4 December 2020 – 18 January 2021

Vodacom Fibre: 11 December 2020 – 7 January 2021

Frogfoot: 15 December 2020 – 11 January 2021

Link Africa: 16 December 2020 – 11 January 2021 

Openserve: 17 December 2020 – 6 January 2021

SADV: 18 December 2020 – 10 January 2021

Evotel: 19 December 2020 – 5 January 2021

Mitsol: 20 December 2020 – 10 January 2021

Octotel: 23 December 2020 – 3 January 2021

Vumatel (Vuma Core & Vuma Reach): 25 December 2020 – 3 January 2021

Webafrica offices & support channels will be available for the majority of the period. The only day all support, sales and offices will be closed is on 25 December. 

Our offices and sales will be closed on 24-26 December, 31 December and 1 January. Don’t fear! Our WhatsApp support will still be available on those days to keep you online. 

WhatsApp support times for those days will be as follow:

24 Dec (Thu) : 10:00 to 15:00 

25 Dec (Fri) : All channels & offices closed

26 Dec (Sat) : 10:00 to 15:00

31 Dec (Thu) : 10:00 to 15:00

01 Jan (Fri) : 10:00 to 15:00

Need to chat to someone on WhatsApp? Simply add 021 464 9500 as a contact on your phone and send us a WhatsApp to get sorted in no time.

NORMAL WHATSAPP SUPPORT HOURS (besides the above mentioned dates):

Mon-Fri

7am-9pm

Sat, Sun and Public Holidays

8am-6pm

Updated on December 11, 2020

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