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Help & Support
Need assistance? This section covers general support topics, including how to get in touch, use live chat, log queries, and find quick answers to common questions.
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Choosing the best Webafrica service for you
The first thing you need to do when choosing a Webafrica service is to find out what internet connection options... -
What are Webafrica’s Peak Network Times?
If you have been subjected to a FUP (Fair Usage Policy) or if you are making use of any service on... -
Web Hosting Support
Webafrica no longer provides web hosting services. If you previously had web hosting through Webafrica, your hosting service was moved... -
Port Forwarding 101
Port forwarding lets devices outside your network connect to a specific device inside your network. For example: Without port forwarding,... -
Setting DNS Servers Manually on your PC
If you’re having difficulty accessing the internet, but certain applications such as Skype still work, your computer may have the... -
Festive Season Network Freeze Periods (2025 – 2026)
During the festive season, most Fibre Network Operators (FNOs) implement network freeze periods. These freezes help ensure network stability during... -
Changing Tech: How to Upgrade your Webafrica Internet Connection
If you are an existing Webafrica customer and want to change the way you connect to the internet, you can... -
Understanding Speed Tests and Internet Speeds
Ever run a speed test and wondered what all those numbers actually mean? This guide explains common internet speed terms... -
Moving Homes – How to Move your Webafrica Service
Moving home can be stressful, but moving your internet service does not have to be. You can request your move... -
What happens if I choose to cancel?
If you’ve decided to cancel your service, here’s what to expect and what happens next. Understanding Your Cancellation Notice Period... -
Load-Shedding / Eskom Power Outages and your Internet
We are experiencing several issues due to Eskom’s load-shedding. If you have been affected by load shedding, please read this...