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Help & Support
Need assistance? This section covers general support topics, including how to get in touch, use live chat, log queries, and find quick answers to common questions.
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What are Webafrica’s Peak Network Times?
If you have been subjected to a FUP (Fair Usage Policy) or if you are making use of any service on... -
I have a web hosting issue
Please note that Webafrica no longer offers web hosting or web design services. If you previously had a web hosting... -
Setting DNS Servers Manually on your PC
If you’re having difficulty accessing the internet, but certain applications such as Skype still work, your computer may have the... -
Port Forwarding 101
Port forwarding lets devices outside your network connect to a specific device inside your network. For example: Without port forwarding,... -
Choosing the best Webafrica service for you
The first thing you need to do when choosing a Webafrica service is to find out what internet connection options... -
Changing Tech: How to Upgrade your Webafrica Internet Connection
If you are an existing Webafrica customer and you are ready to change the way you connect to the internet... -
Festive Season Network Freeze Periods (2025 – 2026)
During the festive season, most Fibre Network Operators (FNOs) implement network freeze periods. These freezes help ensure network stability during... -
Is the “Willy Bot” a Robot?
The automatic bot on our website is a program which has been trained to field your questions and point you... -
Speed Test Glossary
What are speed tests? This will determine your download and upload rates, giving you the speeds in ‘mbps’. We do... -
Moving Homes – How to Move your Webafrica Service
Moving Home can be a pain, but thanks to our new “Moving Home” service, moving your internet is easy. To... -
What happens if I choose to cancel?
Webafrica has a calendar month cancellation policy. Please note: Cancellation processing or clawback fees may apply. Free-to-Use Router Free-to-use routers... -
Load-Shedding / Eskom Power Outages and your Internet
We are experiencing several issues due to Eskom’s load-shedding. If you have been affected by load shedding, please read this...