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Using PPPoE to connect your router to Webafrica Fibre

Things you’ll need to know before you start:

  • For most of our Fibre services, your router has to be configured on PPPoE in order to connect to the internet.
  • If you are making use of one of our Free-to-Use routers, this should be set up for you already.
  • However, for other routers or to manually configure PPPoE you will need your PPPoE username and password, which can be found on your Customer Zone.
  • Click on Customer Zone to log in. Go to My Services > Internet Access > Find your Fibre product and hit the Account Details button. You will now be able to see your username and password.
  • In order to configure your router, you will have to be connected to it either via WiFi or ethernet.

Connecting to WiFi on your Fibre router:

  • Switch the WiFi on your device ON and find the SSID (WiFi name), which should be on a label at the back of your router labelled as either WiFi Name or SSID
  • Once you’ve found the SSID, you can insert the Wireless Key (WiFi password), which can also be found at the back of your router
  • Alternatively, you can connect to the device using a network cable instead of WiFi.

Logging into the router interface:

  • Once you are connected to the router (via WiFi or Ethernet cable), you will need to access the router’s interface using your web browser (Edge, Firefox, or Chrome). 
  • Click on your browser’s search/URL bar and type in the Default IP Address of your router. For Zyxel routers, this is by default. Check the sticker on the back of the router for “Default IP address” if you are using a router other than Zyxel.
  • You’ll then be required to provide a username and password. For Zyxel, the default username is “admin” and the password will be found on the sticker on the back of the router.
  • If you cannot locate the login details or default IP address for your router (by checking the back of the device), please check the manual that came with it.

Basic PPPoE (Username and Password) settings:

In the case of a Zyxel, on the menu panel look for and click the option “Network Setting” followed by “Broadband”

For Zyxel, you will have an ETH type interface, click the ‘’Edit’’ icon.

For other routers, please consult your manual.

Update the ‘’PPP Information” using the username and password that you were provided in your Customer Zone (see “My Services” and select “Account Details” next to your Fibre service).

Once you’ve typed in your username and password, click Save/Apply.

Wait a few seconds, and you should now be able to connect to the internet! Generally, your router will display an illuminated LED showing an internet symbol (normally an icon of a globe or similar).

Go ahead and test the connection by loading your favourite website.

We realise that you might not be using one of our Zyxel units. The general process for configuring your router will be the similar. Most routers come with a set-up guide that can assist you.

Below we’ve included a list of the popular brands of routers with default IP to get to the login page and the login details to be used.

BrandURLDefault UsernameDefault Password
TP-Linkhttp://tplinkwifi.net or http://tplinkmodem.net  adminadmin
Tenda AChttp://tendawifi.com/admin
D-Linkhttp://dlinkrouterhttp:// or or Adminblank or admin
D-Link dir-825http://

(or look at the sticker at the bottom of the device)

If you’re having issues with connecting, try contacting one of our helpful Support Agents.

Contacting Live Chat Support:

  • Visit our website and hover to the bottom right of your browser/screen where you’ll see a pink “Live Chat” button.
  • Click on the pink button and once it has opened, pop us a message.
  • Alternatively, you can add us on WhatsApp by saving the number 021 464 9500 and typing “Hi” to start the chat.
  • The bot who runs our WhatsApp is called “Willie” and he’s available 24/7. Not only can Willie direct you to useful troubleshooting articles, but he can also tell you if there are any outages.
  • If you contact “Willie” during our usual support hours, you can also opt to speak with one of our friendly support agents. Support hours can be found by clicking here.

Please note: All Webafrica deals and packages are subject to change without notification. These include our terms and conditions as it relates to costs and deal/package structures for all of our service providers.

Updated on February 20, 2024

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