How you are billed on your Vuma Reach service
Your Vuma Reach billing is broken up as follows:
- Once your area is active, you will be billed for the initial activation of your service. You will need to pay this before the order can progress any further. This payment will cover you from the date of activation to the same time the next month. For example, if your service goes active on 13 October, your payment will cover you until 12 November.
- If you are on our recurring payment method: Your second invoice will be pro-rata which will cover the last few days of the month. For example, if your first bill covered 13 October to 12 November, your pro-rata invoice will be calculated from 13 November to 30 November. You always pay in advance for service use, therefore your payment for this pro-rata amount will be due on 1 November. After this invoice, your bills will reflect the normal monthly service fees.
If you have opted for our prepaid payment method: You will continue being billed for your following 30 days of service (remember we bill in advance). For example, if your previous payment covered you from 13 October to 12 November, if you make your prepaid payment before the 30-day voucher runs out, your following payment will cover you from 13 November to 12 December and so forth.
Vuma Reach will only invoice on successful payment. You will receive your invoice once the payment was made successfully. If the payment fails, you will only receive the invoice once the payment goes through. We will send you email reminders for payment so ensure you check your mailbox regularly and make sure your email address used on sign-up is the correct one.
How to make payment:
You can make your payment via our payment portal: https://pay.webafrica.co.za/vumatelreach
For more information on how to pay online via your specific bank, please see our informative article: https://knowledge.webafrica.co.za/index.php/knowledge-base/online-payments-vuma-reach/
Need to update your payment method? No problem, you can do so via your Customer Zone, see below article for details:
https://knowledge.webafrica.co.za/index.php/knowledge-base/vumatel-reach-payment-update/