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How to Contact Webafrica

If you are unable to find the information you require on our website or in our support pages or really need to chat with someone, you are welcome to contact us.

How to contact Webafrica via Whatsapp Live Chat: 

  • For faster turnaround times, add the number +27 21 464 9500 to your phone and save as “Webafrica WhatsApp” or what you’d like.
  • Send us a Whatsapp to start the conversation. You will receive any relevant information to outages affecting you/your area, as well as information on an ongoing fault.
  • If at any time you need to leave the chat before assistance, follow the prompts for a chat callback and one of us will get back to you as soon as possible.
  • WhatsApp support hours are weekdays between 7 am and 9 pm; weekends and public holidays, 8 am to 6 pm.

If you really need to talk to someone, here’s how to contact Webafrica via phone: 

  • Sales: 086 000 9555
  • Support and General Inquiries: 086 000 9500
  • Telephonic support hours are weekdays between 8 am and 6 pm.

Please note: All Webafrica deals and packages are subject to change without notification. These include our terms and conditions as it relates to costs and deal/package structures for all of our service providers.

Updated on September 1, 2020

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