Common Issues
- Can’t make or receive calls
- No sound or one-way audio
- Choppy, lagging, or dropped calls
- Noise or static
Start Here
1. Check Your Internet
VoIP needs a stable connection.
If your internet is down or slow, fix that first.
2. Restart Your Setup
Switch everything off, then back on in this order:
- Router
- VoIP device
3. Check Connections
- Cables plugged in properly
- No damage
- Handset powered
4. Using an App (Zoiper / GS Wave)?
- Must be connected to WiFi or mobile data
- Status should show Ready / Green
5. Check Registration
Not registered = no service
Check your VoIP details in Client Zone
Quick Fixes
No dial tone
→ Restart router and VoIP device
You can hear them, they can’t hear you
→ Try mobile data
→ Check router/firewall settings
Calls breaking up
→ Too many devices using internet
→ Reduce usage during calls
Bad quality on one number only
→ Likely routing issue
→ Report number + time of call
Echo
→ Lower volume
→ Move device away from electronics
Static or buzzing
→ Try another handset
→ Check cabling
Call takes long to connect
→ Normal with VoIP sometimes
“Number does not exist”
→ Check full number with area code
Bandwidth Guide
- 1 call: ~60 Kbps
- 3-way call: ~90 Kbps
If your line is busy, calls will suffer.
Still Not Working?
Have this ready before contacting support:
- Time of issue
- Number called
- What happened
Quick FAQs
Softphone?
An app that lets you make calls over the internet
Mobile use?
Yes, if your network allows SIP
Billing?
Prepaid, per-second
Porting your number?
Yes, with required documents
Tech Info
Codecs: G729, G711