Account, Records, Complaints and Compliments: Frequently Asked Questions
Need something that you can’t find in our usual Help articles? Here are answers to some less common questions about...
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How to Check or Change Your Webafrica Telkom LTE APN
Your APN (Access Point Name) is the setting your Telkom LTE router uses to connect to the internet. In most... -
How to Complete RICA for Your Webafrica Order
Some Webafrica services require RICA before we can complete your order. The process is completed online using a secure link.... -
What to Expect During Your Telkom LTE Upgrade
We’re upgrading Webafrica Telkom LTE services to a new network platform. The upgrade will take place between 24 and 31... -
What Happens If I Miss a Vuma Reach Payment?
Because Vuma Reach is a prepaid Fibre service, your internet depends on your 30-day payment cycle staying up to date.... -
Vuma Reach Billing Explained
Vuma Reach is a prepaid Fibre service, so it works a little differently from our standard Fibre billing. Here’s what... -
Updating or Retrying a Vuma Reach Card Payment
Whether you need to update the card linked to your Vuma Reach service or simply retry a payment that didn’t... -
How to Pay for Your Vuma Reach Service
Your Vuma Reach service must be paid for in advance for each 30-day service period. You can pay using the... -
Experiencing Slow Speeds on Vuma Reach?
If your Vuma Reach internet feels slower than expected, follow these steps to help identify what may be causing the... -
What to Do If Your Vuma Reach Service Is Suspended
If your Vuma Reach service has been suspended, it usually means that a payment has not been received or could...