NO FUSS SWITCH-A-ROOS: Switching to Fibre or LTE
Telkom is shutting down the copper infrastructure which runs the ADSL network, which means it’s time to switch from ADSL to...
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Help & Support
Need assistance? This section covers general support topics, including how to get in touch, use live chat, log queries, and find quick answers to common questions.
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How to clear your Cache
Your internet browser’s cache temporarily stores parts of websites (scripts, images etc.) while you are browsing, so that the information will load... -
Phishing Attack
Important Phishing Alert! We have, unfortunately, been targeted along with various other ISP’s by a phishing scam. Our customer’s safety... -
What are Webafrica’s Peak Network Times?
If you have been subjected to a FUP (Fair Usage Policy) or if you are making use of any service on... -
Port Forwarding 101
INTRODUCTION Webafrica does not block any ports and any potential problems with port forwarding will be isolated to the customer’s... -
Setting DNS Servers Manually on your PC
If you’re having difficulty accessing the internet, but certain applications such as Skype still work, your computer may have the... -
What is CGNAT?
CGNAT is a method used by internet service providers(ISPs), like Webafrica, to share a single unique public IP address with... -
Changing Tech: How to Upgrade your Webafrica Internet Connection
If you are an existing Webafrica customer and you are ready to change the way you connect to the internet... -
What happens during a pre-order?
What is a pre-order? To ensure you can get a Fibre connection at your property, network components have to be... -
Unexplained Traffic Usage
Problem summary Causes Network Chatter Skype Stolen Username Wireless Hijacking Spyware, Malware, Viruses, Trojans, Rootkits Solutions Network chatter Skype Stolen... -
Choosing the best Webafrica service for you
The first thing you need to do when choosing a Webafrica service is to find out what internet connection options... -
I have a web hosting issue
Please note that Webafrica no longer offers web hosting or web design services. If you previously had a web hosting... -
Speed Test Glossary
What are speed tests? This will determine your download and upload rates, giving you the speeds in ‘mbps’. We do... -
Is the “Willy Bot” a Robot?
The automatic bot on our website is a program which has been trained to field your questions and point you... -
Moving Homes – How to Move your Webafrica Service
Moving Home can be a pain, but thanks to our new “Moving Home” service, moving your internet is easy. To... -
How to get reconnected after cancellation
Changed your mind and want to get reconnected? No problem! You won’t need to place a new order; we’ve made... -
What happens if I choose to cancel?
Webafrica has a calendar month cancellation policy. Please note: Cancellation processing or clawbacks may apply. FREE-TO-USE ROUTER Free-to-use routers are... -
How to Contact Webafrica
If you are unable to find the information you require on our website or on our support pages or really... -
Load-Shedding / Eskom Power Outages and your Internet
We are experiencing several issues due to Eskom’s load-shedding. If you have been affected by load shedding, please read this...